Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Federica Marzella

Sydney,NSW

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

4
4
years of professional experience

Work History

Supervisor

Al Taglio
12.2022 - 10.2023
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Coffee Shop Manager

Valenti's Cafe
02.2022 - 12.2022
  • Set up daily drawers, verified totals and prepared cash deposits.
  • Oversaw daily coffee shop operations according to company policies.
  • Taught staff how to avoid conflicts by anticipating customer needs.
  • Delivered exceptional levels of customer service by expertly training and managing staff.

Student Advisor

Next-step Student Agency
10.2021 - 01.2022
  • Advised students individually and in groups on academic programs for individual interests.
  • Pointed students to relevant information about academic and personal support services available on campus.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.

Section Waitress, Bartender and Barista

Moretti Ristorante Pizzeria
11.2019 - 09.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Advanced Diploma - Business Management

Albright Institute
03.2024

Skills

  • Process Improvement
  • Customer-Oriented
  • Training and Mentoring
  • Negotiation
  • Consulting
  • Time Management
  • Decision Making
  • Problem Solving
  • Attention to Detail
  • Interpersonal Skills
  • Budget Management

Languages

Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
French
Elementary

Timeline

Supervisor

Al Taglio
12.2022 - 10.2023

Coffee Shop Manager

Valenti's Cafe
02.2022 - 12.2022

Student Advisor

Next-step Student Agency
10.2021 - 01.2022

Section Waitress, Bartender and Barista

Moretti Ristorante Pizzeria
11.2019 - 09.2021

Advanced Diploma - Business Management

Albright Institute

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Federica Marzella