Federica Marzella
Sydney,NSW
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
4
4
years of professional experience
Work History
Supervisor
Al Taglio
12.2022 - 10.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Coffee Shop Manager
Valenti's Cafe
02.2022 - 12.2022
- Set up daily drawers, verified totals and prepared cash deposits.
- Oversaw daily coffee shop operations according to company policies.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Delivered exceptional levels of customer service by expertly training and managing staff.
Student Advisor
Next-step Student Agency
10.2021 - 01.2022
- Advised students individually and in groups on academic programs for individual interests.
- Pointed students to relevant information about academic and personal support services available on campus.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Section Waitress, Bartender and Barista
Moretti Ristorante Pizzeria
11.2019 - 09.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
Education
Advanced Diploma - Business Management
Albright Institute
03.2024
Skills
- Process Improvement
- Customer-Oriented
- Training and Mentoring
- Negotiation
- Consulting
- Time Management
- Decision Making
- Problem Solving
- Attention to Detail
- Interpersonal Skills
- Budget Management
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Supervisor
Al Taglio
12.2022 - 10.2023
Coffee Shop Manager
Valenti's Cafe
02.2022 - 12.2022
Student Advisor
Next-step Student Agency
10.2021 - 01.2022
Section Waitress, Bartender and Barista
Moretti Ristorante Pizzeria
11.2019 - 09.2021
Advanced Diploma - Business Management
Albright Institute
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