Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Federica Richardson

East Ipswich ,QLD

Summary

I am Federica, 31yo. I was born in Italy but have been in Australia for 14 years. Now I am a Permanent resident here and soon a citizen. I love the Australian culture and everything about this country. In my free time, I enjoy walking, reading and spending time at the beach with my family and my dog. Summer is my favourite season. My husband is Australian and we have a 7yo daughter together . I have been working in debt collection for more than 2 years now but ready for a new adventure and eager for a new challenge. I am a bright and energetic person who has a positive look at both my private and professional life. Customer service is what I enjoy the most because I love engaging with people and provide help. I speak Italian and Spanish fluently, I do understand and speak a bit of Spanish.

Overview

19
19
years of professional experience

Work History

Customer care officer representative

Francom Group
01.2023 - Current
  • Collecting debt over the phone / Managing inbound and outbound calls / dealing with customer needs and what always comes first in a polite / professional and ethical way

Sales Assistant

Just Jeans
11.2016 - 12.2017
  • Customer service
  • Handling payments with cash and Eftpos Machine
  • Handling of day by day tasks
  • Plan next day ahead
  • Problem solving
  • Usage of Computer for stock
  • Put away stock and stocktake

Sales Assistant

Sturrock Mosman
06.2015 - 11.2016
  • Customer service
  • Process cash and Eftpos payment
  • Knowledge of all stock and capability to advise customers on their purchase based on the knowledge
  • Enter new stock in the computer and stock take
  • Keep the shop clean tidy and safe for customers

Sales assistant / warehouse helper

Musto Australia
09.2015 - 12.2015
  • Knowledge of footwear, menswear and customer service
  • Customer care with fitting
  • Process cash and Eftpos payment by using cash register and Eftpos machine
  • Organisation of pick up shop by helping with bags in and out from shopping centres and upload and download the truck
  • Manage stock
  • Trip to the warehouse
  • Stock take item and upload them online for fast sales

customer Receptionist for a small dental business at Studio Azzini

Dental studio
11.2009 - 12.2010
  • Pick up calls
  • Offer good and qualitative customer service
  • Book in patient appointments
  • Create patient database on Excel with their personal details

Sales Assistant

Bershka - Milan
01.2010 - 06.2010
  • Customer service
  • Assist customer with fittings
  • Process cash and EFTPOS payment by using cash register and stock machine
  • Manage stock
  • Keep shop clean, tidy and safe for customer

Office Job for Family Business in Italy at Jofruit

Jofruit
01.2007 - 09.2007
  • General typing of all paperwork
  • Pickup phone calls
  • Send emails
  • Plan tasks ahead

Education

Advanced Diploma - Marketing

APC College
01.2017

Certificate IV - Marketing

APC College
01.2016

Diploma - Marketing

APC college
01.2016

Linguistic High School - undefined

Liceo R. Tassy
Cles, TN
01.2012

Skills

  • Willingness to Learn
  • Solutions Focused
  • Reliable
  • Punctual
  • Organised
  • Neat Personal Presentation
  • Independent
  • Hard Working
  • Customer Care
  • Alternative Listening

Languages

English
Italian
Spanish

References

Kylie Hedges- Francom Team Leader.                                Mobile : 0414332955.                                                          Email address: mouse151986@hotmail.com                  Rebecca Worthington - Francom Team Leader.                Mobile: 0400630207.                                                          Email address: bekworthington@icloud.com

Timeline

Customer care officer representative

Francom Group
01.2023 - Current

Sales Assistant

Just Jeans
11.2016 - 12.2017

Sales assistant / warehouse helper

Musto Australia
09.2015 - 12.2015

Sales Assistant

Sturrock Mosman
06.2015 - 11.2016

Sales Assistant

Bershka - Milan
01.2010 - 06.2010

customer Receptionist for a small dental business at Studio Azzini

Dental studio
11.2009 - 12.2010

Office Job for Family Business in Italy at Jofruit

Jofruit
01.2007 - 09.2007

Advanced Diploma - Marketing

APC College

Certificate IV - Marketing

APC College

Diploma - Marketing

APC college

Linguistic High School - undefined

Liceo R. Tassy
Federica Richardson