Federico Bistolfi

Responsible for initial document review and shortlisting of student housing applicants. Managing student check-in and onboarding processes. Assisting students with administrative tasks, including government financial aid applications. Overlooking billing processes, ensuring timely submission of supporting documents to finance for monthly reconciliation. Serving as a liaison between students and the residence director, mediating personal and interpersonal conflicts. Managing logistics for furniture purchases and tracked building maintenance requests, ensuring timely repairs.

Customer Service, Check-in Procedures, Invoicing, Cash Handling, and Reservation Monitoring

Analysis of business processes and drafting of ISO 9001 and ISO 17025 quality management system documents. Identifying and implementing innovative approaches to streamline processes.

Responsible for the planning, implementation, and maintenance of ISO 9001 and ISO 17025 quality management systems. Conducting regular internal and external audits to ensure adherence to quality standards. Providing training to employees on quality management principles and tools. Developing and updating quality manuals and procedures, ensuring compliance with regulatory requirements. Leading continuous improvement initiatives to enhance quality and efficiency.

Providing customer service to brokers, assembling and dispatching insurance policies.

Bank products telemarketing