Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Federico Castano

Administrative & Data Operations Specialist
København

Summary

Adaptable and detail-oriented professional with 5+ years of experience in data entry, administration, and hospitality with a strong background in guest services across international hotel brands. Skilled in managing data, resolving issues, and adapting quickly to new tools and workflows. I thrive in fast-paced environments, bring a strong team spirit, and love connecting structure with service.

Overview

9
9
years of professional experience
16
16
years of post-secondary education
3
3
Languages

Work History

Data Entry Specialist

Civeo
04.2023 - 07.2025
  • Managed invoice reconciliation and tracked reporting for internal auditing.
  • Cross-check information across multiple departments, such as Finance and Workforce Planning.
  • Processed timesheets and prepared payroll documentation in coordination with mining clients. Invoice handling and timesheet reconciliation.
  • Supported administrative processes, including email correspondence, file management, and shift rosters.
  • Advanced use of Microsoft Excel and Oracle JDE Software.
  • Organizing food orders for the minesite with a wide variety of suppliers.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.

Assistant Hotel Manager

Departamentos Alhambra
09.2022 - 04.2023
  • Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
  • Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
  • Direct contact with contractors and suppliers.
  • Managed bookings through email and phone, as well as taking care of the digital marketing to enhance improvement.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
  • Increased customer service ratings through personable service.
  • Offered guidance to in-bound and out-bound customers.

Guest Service Representative

Mercure Broome by Accor
02.2021 - 07.2021
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Handled with professionalism the fact that COVID had hit and new measeures where to be taken in the hotel.

Concierge

Peppers Beach Club & Spa By Accor
05.2020 - 12.2020
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Worked closely with guests, including some VIPs or celebrities, with a high degree of respect for privacy.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Arranged transportation to and from the airport, train station, and events for visitors.
  • Facilitated visitor requests for dining and tourist attractions by researching and booking various venues and locales.
  • Helped in reception with excellence when needed. Ensured smooth check-ins and check-outs, and payment handling.
  • Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
  • Assiting Maintenance, Housekeeping and Bar teams when needed due to short staffing.

Guest Service Agent

Rydges Hotel
05.2019 - 10.2019
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Generated and printed daily financial reports to track hotel performance.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.

Porter

QT Sydney Hotel
10.2018 - 03.2019
  • Provided punctual, polite valet services to uphold professional standards.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Hotel correspondence, in-room service, and assisting guests with luggage.
  • Greeting and assisting guests on arrival and departure.
  • Assisted with maintenance team to resolve issues in guests rooms
  • Assisted in setting up for events and conferences, contributing to successful and organized functions.

Front Desk Receptionist

Dazzler Polo
01.2017 - 03.2018
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted guests with inquiries and provided information regarding hotel services and amenities, as well as recommending local restaurants and shops around.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution, (131 rooms).
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Education

Bachelor of Tourism & Hospitality Management - Tourism & Hospitality

CESYT
Buenos Aires, Argentina
04.2001 - 12.2016

Skills

  • Multitasking

  • Teamwork & Collaboration

  • Attention to detail

  • Expert in Microsoft Office

  • Administrative skills

  • Fast paced typing & computer knowledge

  • Autonomy & Initiative

  • Work-life balance

  • Direct & Honest Communication

  • Eager to lern

Personal Information

  • Date of Birth: 11/07/93
  • Nationality: Argentinian

Timeline

Data Entry Specialist

Civeo
04.2023 - 07.2025

Assistant Hotel Manager

Departamentos Alhambra
09.2022 - 04.2023

Guest Service Representative

Mercure Broome by Accor
02.2021 - 07.2021

Concierge

Peppers Beach Club & Spa By Accor
05.2020 - 12.2020

Guest Service Agent

Rydges Hotel
05.2019 - 10.2019

Porter

QT Sydney Hotel
10.2018 - 03.2019

Front Desk Receptionist

Dazzler Polo
01.2017 - 03.2018

Bachelor of Tourism & Hospitality Management - Tourism & Hospitality

CESYT
04.2001 - 12.2016

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Federico CastanoAdministrative & Data Operations Specialist