Federico Ceretti
Currajong
Summary
Experienced Tour representative with a track record in dynamic leadership, tour sales and effective problem-solving. Known for fostering positive experiences and contributing to the community through occasional volunteering. Ready to leverage diverse expertise in tour leadership, bars and warehouse for success in a new challenge.
Overview
7
7
years of professional experience
Work History
Construction Worker
Swanland Group
07.2024 - Current
- Collaborated with team members to complete projects on time and within quality standards.
- Maintained tools and equipment, ensuring readiness for daily tasks and minimizing downtime.
Retail Worker
Cyrus Rugs
02.2024 - Current
- Trained new staff on customer service protocols and operational procedures.
- Managed inventory levels and coordinated restocking efforts to enhance product availability.
- Developed and implemented efficient merchandising strategies to optimize sales displays.
- Resolved customer inquiries and complaints, ensuring high satisfaction and loyalty rates.
Tour Representative
Alpitour S.p.A.
08.2019 - 10.2023
- Provided details and in charge of selling exclusive promoted excursion.
- Provided professional communication with customers, addressing inquiries and resolving concerns.
- Guided groups of up to 200 people weekly on scheduled tours.
- Successfully coordinated arrival and departure logistics for all guests.
- Collected and deposited payments from guests with POS system.
- Duties
Barista
Bar Giusy
01.2022 - 04.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Warehouse Operational Manager
Pura S.r.l.
09.2020 - 12.2021
- Effectively overseeing reception of incoming products and optimizing storage methods within constraints of limited space.
- Delegating tasks among colleagues.
- Proactively conducted training period in farming production chain.
- Duties
Pizza Maker
Pizzeria Margherita
12.2018 - 06.2019
- Monitored and maintained clean working areas and cooking surfaces.
- Delivered Pizza.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Making of pizzas and kebabs.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
Università Pegaso
06.2022
High School Diploma - Scientific Focus
Liceo Scientifico Canossa
06.2018
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Public Speaking
- Emergency Response
- Sales Abilities
- Presentation Skills
LANGUAGES
Italian - Bilingual or Proficient (C2)
Spanish - Bilingual or Proficient (C2)
English - Bilingual or Proficient (C2)
Timeline
Construction Worker
Swanland Group
07.2024 - Current
Retail Worker
Cyrus Rugs
02.2024 - Current
Barista
Bar Giusy
01.2022 - 04.2022
Warehouse Operational Manager
Pura S.r.l.
09.2020 - 12.2021
Tour Representative
Alpitour S.p.A.
08.2019 - 10.2023
Pizza Maker
Pizzeria Margherita
12.2018 - 06.2019
Bachelor of Tourism Studies - Tourism And Travel Management
Università Pegaso
High School Diploma - Scientific Focus
Liceo Scientifico Canossa