Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Federico Soto

North Lakes

Summary

Dynamic business owner and former Store Manager at Amart Furniture, skilled in strategic project planning and operations management. Achieved significant revenue growth through effective marketing tactics and sales leadership. Known for fostering team collaboration and enhancing customer loyalty, driving operational excellence in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Owner

Self-employed
01.2017 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Store Manager

Amart Furniture
11.2012 - 11.2016
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.

Assistant Manager

Amart Furniture
06.2011 - 11.2012
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

Amart Furniture
01.2010 - 06.2011
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Sales Associate

Amart Furniture
06.2009 - 01.2010
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Samsara Furniture
06.2007 - 06.2009
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Associate

Nusa Style
06.2005 - 06.2007
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts - Computer Science

Emporia State University
Emporia, Kansas
06-2004

Skills

  • Strategic project planning
  • Human resource management
  • Marketing tactics
  • Profit and loss
  • Operations management
  • Sales leadership
  • Sales management

Languages

Spanish
Native or Bilingual

Timeline

Owner

Self-employed
01.2017 - Current

Store Manager

Amart Furniture
11.2012 - 11.2016

Assistant Manager

Amart Furniture
06.2011 - 11.2012

Assistant Manager

Amart Furniture
01.2010 - 06.2011

Sales Associate

Amart Furniture
06.2009 - 01.2010

Sales Associate

Samsara Furniture
06.2007 - 06.2009

Sales Associate

Nusa Style
06.2005 - 06.2007

Bachelor of Arts - Computer Science

Emporia State University

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Federico Soto