Federico Squassina
Sydney,NSW
Summary
Experienced luxury retail professional with a management experience. Strong background in providing exceptional customer service and driving sales in high-end environments. Proven ability to build lasting client relationships, deliver personalized shopping experiences, and exceed sales targets. Passionate about luxury products and dedicated to representing prestigious brands with the utmost professionalism.
Overview
10
10
years of professional experience
Work History
Client Advisor
Gucci
05.2022 - Current
- Work in a luxury context and representing the brand's iconic image.
- Building, developed and maintaining a great and unique client relationship with private appointments.
- Manage client portfolio.
- Consistent track record and achievement personal and team sales quotas.
- Maintaining excellent grooming standard.
Assistant Store Manager
JD sports
02.2021 - 02.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Managed a team of 25 employee.
Team Leader
JD Sports
07.2019 - 01.2021
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Deep focus on company standard and achieve KPI, monitoring it day-by-day employee-by-employee.
- Managed a team of 12 employee.
Sales Assistant
JD Sports
11.2016 - 06.2019
- Worked in a streetwear context and for a multinational company.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Client Advisor
Ruggero Luxury Shop
10.2014 - 10.2016
- Worked in a luxury content
- Keep and build the relationship with regular customers.
- Maintain the store tidy and clean.
- Fielded customer questions to share information about products, specific material, and manufacturing information
Education
Technical Business Managment
Piero Sraffa Professional Institute
Brescia, Italy06.2014
Skills
- Clienteling
- Product Knowledge
- Sales Excellence
- Communications Skills
- Attention To Detail
Timeline
Client Advisor
Gucci
05.2022 - Current
Assistant Store Manager
JD sports
02.2021 - 02.2022
Team Leader
JD Sports
07.2019 - 01.2021
Sales Assistant
JD Sports
11.2016 - 06.2019
Client Advisor
Ruggero Luxury Shop
10.2014 - 10.2016
Technical Business Managment
Piero Sraffa Professional Institute
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