Federico Florian Ferri
Southport,QLD
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Good wine knowledge and serving techniques.
Overview
1
1
year of professional experience
Work History
Head Waiter
Acetaia Sereni
03.2023 - 10.2023
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
Waiter
Acetaia Sereni
07.2022 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Bachelor of Engineering - Aerospace
Alma Mater Studiorum
Bologna11.2024
High School Diploma -
Enrico Fermi
Modena07.2019
Skills
- Daily Specials Memorization
- Upselling Techniques
- Dining Area Maintenance
- Wine Knowledge
- Wine Service
- Kitchen Staff Coordination
- Team Supervision
- Order Accuracy
Languages
Italian
Native or Bilingual
English
Professional Working
German
Limited Working
Timeline
Head Waiter
Acetaia Sereni
03.2023 - 10.2023
Waiter
Acetaia Sereni
07.2022 - 12.2022
Bachelor of Engineering - Aerospace
Alma Mater Studiorum
High School Diploma -
Enrico Fermi
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