Fei Chen
Adelaide,SA
Summary
Experienced wholesale manager with a strong background in supply chain coordination, vendor relations, and driving bulk sales growth across multiple markets. Worked in the patisserie shop and learned dessert skills in the best world professional school Le Cordon Bleu Institution. Have much experience in the food service and customer service areas. Highly organized and customer-centric professional with 8 years of experience in the finance, investment and retail banking sector. Results-driven with expertise in financial operations, team leadership, and delivering exceptional customer service in a fast-paced banking environment. Seeking to leverage my strong interpersonal, strong customer relationship building skills, communication, and administrative skills, risk management experience and innovative think style in your company, to ensure smooth and efficient food service operations to a diverse population.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wholesale Manager
Bubble Tea Supply
10.2024 - 12.2024
- Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
- Managed inventory effectively for optimal product availability and minimized overstock situations.
- Assisted in budget development and monitoring efforts while ensuring strict adherence to financial targets for the wholesale division.
- Negotiated favorable contracts with suppliers, securing competitive pricing and advantageous terms.
- Conducted regular market research to stay current on industry trends and competitor activities, informing effective decision-making processes.
- Coordinated logistics processes to ensure timely delivery of products, maximizing customer satisfaction.
- Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships.
- Supported the implementation of new IT systems that streamlined wholesale operations and contributed to overall business process improvements.
- Delivered exceptional customer service while resolving disputes or addressing concerns promptly, maintaining high levels of client retention.
- Optimized purchasing processes by evaluating supplier performance metrics regularly and identifying areas for improvement where necessary.
- Leveraged data analysis tools to identify trends in inventory management, leading to improved forecasting accuracy.
- Developed and executed marketing strategies for increased brand visibility within the wholesale market.
Baker
Sanshi Patisserie and Cafe
- 01.2024
- Worked in the kitchen, responsible for the whole process from raw materials to finished products, proficient in the production process of desserts and various fillings. Able to use food relevant machines, such as cooking machine, blender and oven.
Receptionist
Adelaide Gastrointestinal Specialists
- 01.2023
- Arranging the surgeries and appointments for patients. Answering and solving the patients’ questions and assisting doctors to contact patients, hospitals and GP from medical center. Communicating with patients, typing formal documents and Reviewing patients’ referrals, manage the clinic system, checking and replying the email of clinic.
Investment and Asset Account Manager
Bank of Weifang
07.2013 - 01.2022
- Managed a diverse portfolio of accounts, maintaining high customer satisfaction ratings. Liaised with internal and external stakeholders, ensuring smooth communication and prompt resolution of any issues. Responsible for risk management, safeguarding the company's assets and client’s investments. Developed and implemented strategies for account growth, contributing to the company's financial success. Delivered top-notch customer service, fostering strong client relationships and enhancing client retention rates. Selling the bank products to trade clients, such as the fund companies, assets management companies and private equity companies.
Education
Master - Early Childhood Education
Flinders University
AdelaideSuperior Patisserie Skills
Le Cordon Bleu Institution
Shanghai01.2021
Bakery Skills
Wangsen Patisserie and Bakery School
Shanghai07.2020
Basic Patisserie Skills & Intermediate Patisserie Skills
Le Cordon Bleu Institution
Tokyo03.2020
Master - Human Resource Management
Sheffield Hallam University
Sheffield11.2012
Bachelor - Economics
Qingdao University
Qingdao06.2011
Skills
- Proficient in CRM software and Microsoft Office Suite
- Fluent Mandarin language speaking and writing capability
- Exceptional customer service and relationship building skills
- Great verbal and written communication skills
- Strong organizational and multitasking abilities
- Proven ability to liaise with various internal and external parties
- Experience in managing sensitive and confidential information
- Detail-oriented with a focus on accuracy and risk management
- Team leadership skills
- High patisserie and bakery skills
- Australian Driver License
Certification
- Jan 2021 – Le Cordon Bleu Superior Patisserie Certificate (Shanghai, China)
- Mar 2020 – Le Cordon Bleu Basic and Intermediate Patisserie Certificates (Tokyo, Japan)
- Oct 2014 – Securities Qualification Certificate
- Oct 2014 – Insurance Agent Qualification
- Sep 2015 – Fund Qualification Certificate
- Nov 2018 – Associate Financial Planner (AFP)
- Dec 2018 – Interbank Currency Trader
Timeline
Wholesale Manager
Bubble Tea Supply
10.2024 - 12.2024
Investment and Asset Account Manager
Bank of Weifang
07.2013 - 01.2022
Baker
Sanshi Patisserie and Cafe
- 01.2024
Receptionist
Adelaide Gastrointestinal Specialists
- 01.2023
Master - Early Childhood Education
Flinders University
Superior Patisserie Skills
Le Cordon Bleu Institution
Bakery Skills
Wangsen Patisserie and Bakery School
Basic Patisserie Skills & Intermediate Patisserie Skills
Le Cordon Bleu Institution
Master - Human Resource Management
Sheffield Hallam University
Bachelor - Economics
Qingdao University
Similar Profiles
Linh NguyenLinh Nguyen
Bobarista at Tea&Tea Bubble Tea ShopBobarista at Tea&Tea Bubble Tea Shop
Hannah MeiHannah Mei
Food and Beverage Attendant at Ohh Tea Bubble Tea & DessertsFood and Beverage Attendant at Ohh Tea Bubble Tea & Desserts
Douw SteylDouw Steyl
Restaurant Owner at Bubble Bliss Bubble Tea & WaffleRestaurant Owner at Bubble Bliss Bubble Tea & Waffle
Lauren HortinLauren Hortin
Shift Manager at McDonald'sShift Manager at McDonald's
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA