Fei Revel
Wyoming,NSW
Summary
Results-oriented professional with expertise in data analysis, sales forecasting, and strategic planning. Over 15 years of experience in the travel and airline industry, delivering customer service enhancements and sales insights. Proven ability to drive business performance through data-driven strategies and operational improvements.
Overview
18
18
years of professional experience
Work History
Manager, International ACO sales insights
Air Canada
11.2021 - Current
- Identified opportunities for operational process improvements through detailed analysis.
- Conducted comprehensive research and data analysis to support strategic planning for international ACO sales.
- Presented weekly performance decks on new routes to executive team for review.
- Regularly attended regional team meetings, providing insights on ACO performance enhancement.
- Took initiative in reporting analysis on AJV OneFace regarding revenue, market share, and operational performance.
Sales Planning Manager
Air Canada
08.2017 - 11.2021
- Managed sales support team of 4, enhancing efficiency in pricing and planning processes.
- Analyzed competitor data to inform strategic planning and decision-making for Country GM.
- Developed comprehensive reports on sales team performance for management review.
- Conducted training sessions on new sales tools to drive process improvements.
- Prepared presentations detailing current sales initiatives and future projections.
Commercial Analyst
Air Canada
01.2015 - 07.2017
- Oversaw commission payments and sales forecasting for AU agency, ensuring accurate financial reporting.
- Solely managed group sales, consistently exceeding sales targets.
- Developed and maintained budgets to optimize financial performance.
FIT Support Cordinatior
Air Canada
07.2012 - 01.2015
- Supported Australian travel agency sector, focusing on wholesalers APT and Scenic to ensure seamless booking processes for large accounts.
- Enhanced customer satisfaction by resolving issues through knowledgeable and courteous service.
Ticket Cordinator
Calson Marketing ( Velocity, Commonwelth Bank Travel Plus)
04.2011 - 01.2014
- employed by Calson Marketing, later known as AEROPLAN (AIMIA), conducting redemption ticketing for AEROPLAN members and serving as Velocity Ticket Advisor for Travel Plus team responsible for CBA premium holiday and travel bookings.
Flight Allocation Cordinator
Scenic
01.2008 - 01.2011
- managed team and flight scheduling for Scenic, leading travel wholesaler in Australia
Ticketing Supervisor
China Southern Airline
01.2008 - 01.2011
- Supervised ticketing staff to ensure smooth daily operations.
Education
Bachalor of Commerce - Foreign Trade
Hefei University
Hefei, ANHUI, PR CHINACertificate III in Tourism - Travel And Tourism
TAFE
Newcastle, NSWSome College (No Degree) -
Extensive Excel Training
CBD Collage, NSWCertificate -
Project Management
Air CanadaSkills
- Data analysis and market research
- Sales forecasting and analytics
- Strategic planning and pricing strategy
- Customer relationship management
- Project management and team leadership
- Effective communication and problem solving
- Adaptability and results orientation
- Critical thinking and competitive analysis
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Manager, International ACO sales insights
Air Canada
11.2021 - Current
Sales Planning Manager
Air Canada
08.2017 - 11.2021
Commercial Analyst
Air Canada
01.2015 - 07.2017
FIT Support Cordinatior
Air Canada
07.2012 - 01.2015
Ticket Cordinator
Calson Marketing ( Velocity, Commonwelth Bank Travel Plus)
04.2011 - 01.2014
Flight Allocation Cordinator
Scenic
01.2008 - 01.2011
Ticketing Supervisor
China Southern Airline
01.2008 - 01.2011
Bachalor of Commerce - Foreign Trade
Hefei University
Certificate III in Tourism - Travel And Tourism
TAFE
Some College (No Degree) -
Extensive Excel Training
Certificate -
Project Management