Feiyang (Charlie) Xie
Sydney,NSW
Summary
Dynamic professional with customer engagement experience at Cafe, excelling in customer engagement and complaint handling. Trilingual in English, Mandarin and Cantonese, adept at reservation management and cultural awareness. Proven ability to resolve issues during the Check-in and boarding process, ensuring customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Gas Station Attendant
7-eleven Gas Station
08.2022 - 10.2022
- Maintained clean and orderly work station.
- Pumped gas for guests and took payments.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Facilitated sales of services and goods.
Bartender
GALA KTV Club
11.2021 - 01.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Front Desk Receptionist
D.T Zone
01.2021 - 06.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Cafe Attendant
Sotto on Ryde
01.2020 - 12.2020
- Assisted customers with product selection by answering hundreds questions about food ingredients and nutritional value.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Replenished products daily for optimal freshness and visibility.
- Notified management of product and supply shortages to reduce disruption in availability.
Education
Bachelor of Business - Marketing
UTS
Ultimo, NSW12-2026
Skills
- Trilingual
- Familiar with all the Check-in and boarding procedures
- Cultural awareness
- Reservation management
- Stress tolerance
- Passenger assistance
- Complaint handling
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Timeline
Gas Station Attendant
7-eleven Gas Station
08.2022 - 10.2022
Bartender
GALA KTV Club
11.2021 - 01.2022
Front Desk Receptionist
D.T Zone
01.2021 - 06.2021
Cafe Attendant
Sotto on Ryde
01.2020 - 12.2020
Bachelor of Business - Marketing
UTS
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