Felaugaaiga Linda Schuster
Canberra,ACT
Summary
Results-driven Recruitment Partner with extensive experience in recruitment, customer service, and compliance, within the disability services sector. Currently excelling with Busy Ability Employment Services Provider, I am dedicated to upholding integrity through ethical practices and fostering an environment of compassion and respect for all individuals, including those with disabilities. My role demonstrates a strong commitment to inclusivity and effective communication, ensuring that every interaction is handled with sensitivity and care.
I have a proven track record of managing high caseloads, negotiating offers, and exceeding business targets while maintaining strict adherence to employment laws and regulations. In previous roles, I honed my leadership, staff development, and operational management skills. These experiences have equipped me with a keen ability to interpret complex legislation, maintain accurate records, and deliver exceptional customer service.
Fluent in English and Samoan, I bring strong analytical skills and a nuanced understanding of diverse cultural backgrounds. My commitment to fostering supportive work environments means I am dedicated to addressing the unique needs of individuals with disabilities, ensuring that they receive the support and respect they deserve while contributing positively to their communities.
Overview
1
1
year of professional experience
Work History
Recruitment Partner
Busy Ability Employment Services Provider
09.2023 - Current
- Proficiency in problem-solving combined with effective communication across diverse stakeholders.
- Strong verbal and written communication skills for engaging with candidates and stakeholders, complemented by fluency in a second language and an understanding of diverse cultural backgrounds.
- Experienced in negotiating offers and managing counteroffers to achieve the best outcomes for both candidates and employers.
- Demonstrated experience in consistently achieving and surpassing business targets and KPIs, while managing high caseloads with meticulous attention to detail.
- Understanding of relevant employment laws and regulations to ensure compliance.
- Possesses strong analytical skills with the ability to interpret complex data to drive successful outcomes
- Results-oriented approach with a passion for fostering an inclusive work environment and showing empathy.
- Experienced in addressing and resolving challenges faced by individuals with disabilities and demonstrating compassion and respect for their unique needs.
- Developed strong relationships with hiring managers to understand their needs and provide tailored recruitment support.
- Conducted thorough reference checks to ensure candidate suitability for employment.
- Managed ongoing communication with candidates throughout the hiring process, ensuring transparency, respect whilst maintaining a supportive and positive relationship and experience.
- Skilled in computers and MS Office with a thorough understanding of ESS and Job Ready Portal with respect for data privacy.
Salary Packaging Officer
ACT Government
2023 - 2023
- Contribute to an effective team environment involved in administering salary packaging services to ACT Government directorates/agencies including assisting in skills and development across team
- Maintain accurate personnel records on Human Resource Management System and salary packaging database
- Interpret legislation, certified agreements and policies regarding current FBT & GST legislation, guidelines, policy and practices
- Provide high level of customer service in responding to enquiries and providing advice to customers on full range of salary packaging services
- Prepare correspondence and submissions on salary packaging service matters
- Uphold and support values of the public service, including occupational health and safety, diversity and equal employment opportunity
- Provide leadership and contribute to the effectiveness and efficiency of a customer focused work team responsible for administering salary packaging services to ACT Government Directorates/Agencies.
Restaurant Manager
Southern Restaurant Group – KFC/YUM Brand
2014 - 2023
- Managed and supported over 100 team members, including 9 managers and supervisors, from diverse backgrounds.
- Oversee recruitment, training, and development of staff to ensure high performance.
- Conduct evaluations and provide coaching for new managers.
- Develop recognition programs to motivate employees.
- Manage employee records, schedules, and payroll processing.
- Resolve employee issues, conduct disciplinary meetings, and follow proper procedures.
- Ensure compliance with security, safety, and company guidelines.
- Prepare and manage business reports, forecasts, and labour budgets.
- Monitor operating expenses and implement waste reduction strategies.
- Conduct daily inspections and schedule equipment maintenance.
- Ensure food safety and hygiene standards are met.
- Address and resolve customer complaints and inquiries professionally.
- Attend local and interstate training and conferences.
OH&S, Risk and Compliance Officer, Food Safety Officer, Supervisor Candidate Trainer & Assessor
Southern Restaurant Group – KFC
2019 - 02.2020
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Prepared and submitted regulatory filings in timely manner.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Responded to Restaurant inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and audits to confirm compliance with applicable laws and regulations.
Customer Service Representative
ANZ Bank
2011 - 2013
- Follow branch procedures and assist with account opening
- Accurately handle high-volume money counts manually and with machine
- Address customer inquiries and suggestions professionally.
- Listen actively, resolve concerns, and escalate major issues as needed.
- Update and maintain accurate customer records.
- Enhance customer satisfaction by addressing needs and resolving concerns.
- Offer advice and assistance, focusing on individual customer needs.
Respond to requests for products, services, and company information. - Resolve complaints by identifying root causes and clarifying issues.
Participate in team meetings and training to stay updated on products and services.
Education
Completing Certificate IV in Work Health and Safety -
.
Certificate IV in Business Administration -
.
Certificate III in Business Computing -
.
Skills
- Proficient in Microsoft Office Suite, including Outlook 365 and Microsoft Teams
- Advanced computer and data entry skills
- Fluent in English and Samoan
- Strong customer service capabilities
- Effective problem-solving abilities
- Demonstrates leadership by example
- Multitasking and excellent time management of priorities
- Experienced in candidate sourcing and recruitment
- Knowledgeable in job market trends
- Adept in onboarding processes
Timeline
Recruitment Partner
Busy Ability Employment Services Provider
09.2023 - Current
Salary Packaging Officer
ACT Government
2023 - 2023
Restaurant Manager
Southern Restaurant Group – KFC/YUM Brand
2014 - 2023
OH&S, Risk and Compliance Officer, Food Safety Officer, Supervisor Candidate Trainer & Assessor
Southern Restaurant Group – KFC
2019 - 02.2020
Customer Service Representative
ANZ Bank
2011 - 2013
Completing Certificate IV in Work Health and Safety -
.
Certificate IV in Business Administration -
.
Certificate III in Business Computing -
.
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