Felicia Michailidis
Robina,Australia
Summary
Hardworking and focused Administration professional offering excellent communication, planning and prioritization skills demonstrated through many years of performance. Friendly and organized, bringing strong communication abilities and knack for effective multitasking. Possesses clear understanding of office procedures and proficient in Microsoft Office and scheduling software. Dedicated to contributing to well-coordinated and efficient team environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Retail Assistant
Rebel Sport
05.2022 - Current
- Customer service
- Cash handling
- Unpacking stock (adding security tags, price checks and marking price if necessary)
- Online orders
- General cleaning duties
- Stock rotation
- Staff training
Chamber Servicers Officer
Gold Coast City Council - Civic Chambers
04.2023 - 12.2023
- Preparation, printing and distribution of meeting papers (agendas and minutes) for approval within agreed timeframes, including appropriate archiving and associated administration
- Oversight of the live production for the streaming of meetings in real time to YouTube
- Develop and maintain relevant intranet and corporate website content, including forms and procedures
- Ensure accuracy of distribution lists
- Regular Infocouncil system maintenance
- Administer the Council Decision Action Register and ensure it is true and accurate
- Chamber operations, including ordering catering, managing virtual attendance, room setup and room pack-down
- Other duties as required
Owner/Operator
Say Hello Eco
09.2021 - 01.2023
- Typing of various documentation/proof reading documents
- Sales
- General Correspondence, Administration, filing and Data entry
- Answering calls and emails
- Processing orders
- Provide various end of month reports and statements to customers
- Accounts receivable and payable processing and Invoices (Xero)
- Raising purchase reqs
- Receipting purchase orders
- Stock control and ordering
- Pack and send orders
- Liaise with customers and suppliers
- Diary management
- Booking and liaising with couriers
- Customer service
Receptionist/Administration Assistant
Abbott Australasia
05.2019 - 05.2021
- Typing of various documentation
- General Correspondence, Administration, filing and Data entry
- Answering calls
- Creating meetings
- Booking & liaising with couriers
- Providing admin support for all staff
- Invoices
- Raising purchase requisitions
- Receipting/processing invoice for account payable
- General cleaning duties (Covid-19 sanitising)
- Staff training
- Customer service
- Ordering stationary and various office supplies
- Sending medical supplies to various hospitals/facilities etc
- Reason for leaving – relocated to Queensland
Retail Assistant
Adventure MegaStore
09.2018 - 01.2021
- Opening and closing up the store
- Customer service
- Cash handling
- Balancing the tills and sending reports to head office at the end of a shift
- Unpacking stock (adding security tags, price checks and marking price if necessary)
- General cleaning duties
- Staff training
- 3IC shifts
- Stock rotation
- Reason for leaving – to spend more time with family
Retail Assistant
Carter OshKosh B'gosh
12.2017 - 06.2018
- Opening and closing up the store
- Customer service
- Cash handling
- Balancing the tills and sending reports to head office at the end of a shift
- Unpacking stock (adding security tags, price checks and marking price if necessary)
- General cleaning duties
- Staff training
- 3IC shifts
- Stock rotation
- Reason for leaving - personal
Administration Assistant
HAYS (Temp Contract)
12.2012 - 11.2014
- Typing of various documentation/ minute taking/proof reading documents
- General Correspondence, Administration, filing and Data entry
- Answering calls
- Creating meetings, assisting with minutes etc
- VCAT requests - updating calendar and spreadsheet
- Updating annual leave rosters
- Providing admin support for all officers
- Various End of Month Reports & audits
- Performance graphs (these are presented at the EOM meeting)
- Invoices
- Raising purchase reqs
- Receipting purchase orders
- Planning Permit Referrals
- Creating new applications for the officers
- Adding documents
- Reason for leaving – Maternity Leave
Administration Assistant
HAYS (Temp Contract)
06.2010 - 04.2012
- Typing of various documentation/ minute taking/proof reading documents
- General Correspondence, Administration, filing and Data entry
- Answering calls
- Creating meetings, assisting with minutes etc
- VCAT requests - updating calendar and spreadsheet
- Registering/Printing Telecommunication services
- Updating annual leave rosters
- Assisting with Property enquiries
- Providing admin support for all officers
- Various End of Month Reports & audits
- Performance graphs & property enquiry graphs (these are presented at the EOM meeting)
- Road Access Planning Forecasting (obtain figures from connect)
- Input Traffic Ops Charges and monitoring figures
- Invoices
- Raising purchase reqs
- Receipting purchase orders
- Planning Permit Referrals
- Creating new applications for the officers
- Adding documents
- Quickdocs
- Creating new applications for the officers
- Linking documents
- Records Management Systems
- Creating new applications for the officers
- Adding/finishing documents
- Reason for leaving – Maternity Leave
Personal Assistant
IPA (Temp Contract)
10.2008 - 12.2009
- Typing of various documentation/ minute taking/proof reading documents
- General Correspondence, Administration, filing and Data entry
- Diary management
- Update Master Melways
- Various End of Month Reports & audits
- MIBS Correspondence
- Invoices
- Acted for various teams within in VicRoads (to cover annual leave, sick leave or extended training sessions) these include:
- Personal Assistant to Traffic Operations Manager (2 weeks)
- Personal Assistant to Program Delivery Manager (3 weeks)
- Personal Assistant to Regional Director (2 different weeks)
- Property Enquiry Officer - Road Access Planning (3 weeks)
- Administration Assistant to Planning Manager, Road Access Planning & Regional Strategies Teams (approx6 months)
- Reason for leaving – Maternity Leave
Personal Assistant
Compass Group - ESS, Nifty Copper Mine
02.2008 - 10.2008
- Provide complete secretarial support; telephone, typing, photocopying, filing, faxing, tracing/following up all correspondence, drafting/collating/preparing reports
- Room allocation
- Check in and check for flights
- Ordering supplies
- Pays
- Staff Timesheets
- Data Entry
- Liaise with all department staff in a professional and positive manner
- Handling complaints
- Key cutting
- Resolve staff issues
- End of month reports
- Invoices
- Staff training where required
- Fly in, Fly out position from Perth
All Rounder/General Utility Worker
Compass Group - ESS, Nifty Copper Mine
12.2007 - 02.2008
- Opening and closing up the tavern
- Safe checks
- Cash handling
- Balancing the tills at the end of a shift
- Ordering stock
- General cleaning duties
- Stock rotation
- Room Cleaning
- Laundry duties
Regional Sales Coordinator - The Sebel & Citigate
Mirvac Hotels & Resorts
05.2007 - 12.2007
- Provide complete secretarial support; telephone, typing, photocopying, filing, faxing, tracing/following up all correspondence, drafting/collating/preparing reports
- Minute taking and distribution
- Coordinate appointments, book flights, accommodation
- Adhere to brand standards and ensure all hotel collateral is in line with the standards
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Assistance of in-house/external design for the Vic/Tas region
- Advertising, proofing sales & marketing collateral
- End of month reports
- Ordering stationery/business cards/collateral
- Diary management
- General Correspondence, Administration, filing and Data entry
- Expense claim forms
- Code invoices
Executive Assistant to the Regional General Manager –The Como Melbourne
Mirvac Hotels & Resorts,
01.2007 - 05.2007
- Provide complete secretarial support; telephone, typing, photocopying, filing, faxing, tracing/following up all correspondence, drafting/collating/preparing reports & diary management
- Handling guest complaints/satisfaction letters
- Responsible for all HR administration as directed by Human Resources Department VIC (HRM, HR Coordinator & Workplace Trainer)
- Provide support as directed by Regional General Manager
- Issue all lockers to new associates at The Como Melbourne and maintain records
- Order all name badges for the VIC region
- Ensure that all feedback requiring a response is done so in a timely manner after it is received and giving to the Hotel Manager for signing
- Provide support and guidance to all associate computer queries
- Create email accounts for new associates, modifying current accounts and maintaining “distribution lists”
- Maintenance of the Como News and all associated links
- Attend all required meetings and minute where appropriate
- Organize room and all equipment for the Financial Review and Regional Meetings
- Administration assistance prior to these meetings may be required by the RGM
- Communicate all meeting times to participants and advise of any changes as soon as possible
- Adhere to brand standards and ensure all hotel collateral is in line with the standards
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Maintenance of the Guest Amenity Program on a daily basis
- Assistance of in-house collateral design for The Como Melbourne and on occasion the region
- Interact with department and hotel staff in a professional and positive manner
- Log security incidents and accidents in accordance with hotel requirements
- Completing all administration requirements for the Mirvac Way
- Minute taking and distribution
- Coordinate appointments, book flights, accommodation
- Ensure all amenity items are maintained
Personal Assistant/Team Secretary (Temp Contract)
Michael Page International
09.2006 - 12.2006
- Typing of various documentation including resumes
- General Correspondence, Administration, filing and Data entry
- Reception/Switchboard
- Updating database with client and candidate details
- Registration of candidates
- Diary management
- Answering phone and email enquiries
Hawker De Havilland (Boeing)
Boston Kennedy (Formally Carmichael Fisher (Temp Contract)
05.2005 - 09.2006
- General Administration, data entry and filing
- Printing and releasing secure and non secure documents
- Entering timesheets
- Answering phone and email enquiries
Function Sales Coordinator
Melbourne River Cruises
10.2004 - 05.2005
- Involves sales to secure new clients
- Booking functions on the vessels for private or professional use
- Organizing and finalizing all types of functions
- Vessel viewings
- Handling guest complaints
- General administration, filing and data entry
- Answering phone and email enquiries
- Typing out and sending function packs to clients
Assistant Hotel Manager
The Inverbeg Inn
11.2003 - 12.2003
- Assistant Hotel Manager duties as same as the Duty Manager
- Assisting with rosters
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
Duty Manager
The Inverbeg Inn
04.2003 - 11.2003
- Promoted to Duty Manager with the added responsibility of a la carte service
- Opening and closing up the hotel
- Safe checks
- Cash handling
- Balancing the tills at the end of a shift
- Reception duties which included finalizing accounts both manually and with the computer system
- Checking guests in and out of the hotel
- Handling guest complaints
- Answering phone and email enquiries and manning the phone on a regular overnight basis
- Liaise with customers on a regular basis
- Ensure comfort of all the guests
- Involved in training front of house staff in various aspects of their position
- Trained employees in essential job functions.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
General Attendant
The Inverbeg Inn
03.2003 - 04.2003
- Bar tending
- Waitressing
- Housekeeping
- The Inverbeg Inn a4
- Hotel on the banks of Loch Lomond in Scotland
- Collaborated with team members to improve overall service quality and guest experience.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
Conference Sales Coordinator
Rydges Riverwalk Hotel
12.2001 - 01.2002
- Sales and marketing to secure new clients
- Booking function rooms for private or professional use
- Organizing and finalizing all types of functions
- Site visits
- Month end costing and budget reports
- Customer (and company) data entry
- Handling guest complaints
- Answering phone and email enquiries
- Typing out and sending function packs to clients
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Food and Beverage Supervisor
Rydges Riverwalk Hotel
01.2001 - 12.2001
- Overseeing the general management of the function areas, Restaurant and bar
- Organize weekly rosters for appointment of staff
- Developed the standard procedure handbook for functions
- Liaise with customers on a regular basis and ensure comfort of the guests
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Set up Function rooms
- Room service preparation and presentation
- Coffee making
- Bar tending
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Food and Beverage Attendant
Rydges Riverwalk Hotel
01.1999 - 01.2001
- With the added responsibility of al la carte service
- Stock ordering and finalizing accounts both manually and with the Micros system
- Involved in training of up to 20 junior Food and Beverage staff in various aspects of their position
- Food and Beverage Waiter in the function department (Included function room setup)
- Room service preparation and presentation
- Coffee making
- Bar tending
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Crew Trainer
McDonalds Family Restaurants
01.1995 - 01.2000
Sales Assistant
Ski & Board Recycle
01.1994 - 01.1996
Education
Certificate IV in Hospitality - Hospitality Supervision
Swinburne University of Technology
01.1999
Associate Diploma in Business - Public Relations and Marketing
Box Hill College of TAFE
01.1997
Victorian Certificate of Education - undefined
Mount Lilydale College
01.1996
Skills
- Office administration
- Data entry
- Spreadsheet management
- Data organization
- Database maintenance
- Records management systems
- Document management
- Scheduling appointments
- Travel coordination
- Computer skills
- Customer service
- Microsoft Office Suite
Certification
- Undertake First Response to Fire Incidents2008 ERGT
- Dangerous Goods Certificate2008 Airsafe Transport Training
- Fokker F100 Ground Handling2008 Network Aviation Australia Training
- Radio Operators Course,2008
- Responsible Serving of Alcohol Certificate,1998 Liquor Licensing Commission of Victoria
Personal Details
- Name: Felicia Michailidis
- Residence: Robina, QLD
- Contact Number:0400646165
- Email: fleaa@hotmail.com
- Nationality: Australian
- Status: Married,3 Children
Timeline
Chamber Servicers Officer
Gold Coast City Council - Civic Chambers
04.2023 - 12.2023
Retail Assistant
Rebel Sport
05.2022 - Current
Owner/Operator
Say Hello Eco
09.2021 - 01.2023
Receptionist/Administration Assistant
Abbott Australasia
05.2019 - 05.2021
Retail Assistant
Adventure MegaStore
09.2018 - 01.2021
Retail Assistant
Carter OshKosh B'gosh
12.2017 - 06.2018
Administration Assistant
HAYS (Temp Contract)
12.2012 - 11.2014
Administration Assistant
HAYS (Temp Contract)
06.2010 - 04.2012
Personal Assistant
IPA (Temp Contract)
10.2008 - 12.2009
Personal Assistant
Compass Group - ESS, Nifty Copper Mine
02.2008 - 10.2008
All Rounder/General Utility Worker
Compass Group - ESS, Nifty Copper Mine
12.2007 - 02.2008
Regional Sales Coordinator - The Sebel & Citigate
Mirvac Hotels & Resorts
05.2007 - 12.2007
Executive Assistant to the Regional General Manager –The Como Melbourne
Mirvac Hotels & Resorts,
01.2007 - 05.2007
Personal Assistant/Team Secretary (Temp Contract)
Michael Page International
09.2006 - 12.2006
Hawker De Havilland (Boeing)
Boston Kennedy (Formally Carmichael Fisher (Temp Contract)
05.2005 - 09.2006
Function Sales Coordinator
Melbourne River Cruises
10.2004 - 05.2005
Assistant Hotel Manager
The Inverbeg Inn
11.2003 - 12.2003
Duty Manager
The Inverbeg Inn
04.2003 - 11.2003
General Attendant
The Inverbeg Inn
03.2003 - 04.2003
Conference Sales Coordinator
Rydges Riverwalk Hotel
12.2001 - 01.2002
Food and Beverage Supervisor
Rydges Riverwalk Hotel
01.2001 - 12.2001
Food and Beverage Attendant
Rydges Riverwalk Hotel
01.1999 - 01.2001
Crew Trainer
McDonalds Family Restaurants
01.1995 - 01.2000
Sales Assistant
Ski & Board Recycle
01.1994 - 01.1996
Associate Diploma in Business - Public Relations and Marketing
Box Hill College of TAFE
Victorian Certificate of Education - undefined
Mount Lilydale College
Certificate IV in Hospitality - Hospitality Supervision
Swinburne University of Technology
Similar Profiles
Angus KellyAngus Kelly
Shift Supervisor/Team Member at Rebel SportShift Supervisor/Team Member at Rebel Sport
Indiana AlexanderIndiana Alexander
Retail Sales Associate at Rebel SportRetail Sales Associate at Rebel Sport
Idris PopalIdris Popal
Retail Sales Associate at Rebel Sport LimitedRetail Sales Associate at Rebel Sport Limited