FELICIA VARGIS
Room Education Leader
Pennant Hills,NSW
Summary
More than 16 years' experience in training development, customer service, administration, product marketing and human resource management. Good analytical skills possess excellent work ethics, efficient and always with a smile. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn and adapt. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Childhood Lead Educator
Affinity Education Group
08.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Early Childhood Educator
Heritage House Early Learning Centre, Pennant Hills
05.2015 - 08.2018
- Develop weekly play-based curriculum and daily spontaneous activities
- Lead craft sessions, group-time, news time and other activities with children
- Work effectively with culturally diverse clients and co-workers
- Coordinate and supervise children's activities
- Interact effectively with children and their parents
- Assist in daily housekeeping duties
- Create weekly room programming
- Write daily reflection and observations
- Special need support carer for a special needs’ child
- Worked in toddler’s room for a year – with a special need’s child
- Observations, Daily Report and Documentation for the assigned room
- Experience in all 3 rooms: Babies, Toddlers and Pre-schoolers
Learning & Development Administrator (Team Leader)
Manpower Sdn Bhd contractor IBM Solutions
06.2008 - 11.2014
- Review all the claims process, validating the receipts, invoices and providing reasons for approving or rejecting claims
- First Level Support Team for Career Framework Certification System
- Subject Matter Expert for 5 different Capabilities: Defining Architecture, Architectural IT Solutions, Supporting IT Solutions, Managing Programming Projects & Providing Industry Insights
- Manage daily operations, coordinate, provide reports and administrate the IBM Certification process
- Achievements:
- Learn Blugroups System Updates, Cognos Reporting and Promotion Request software within 2 days
- (Average learning time: 2 weeks)
- Evaluate and suggest solutions for the IBM Career Framework System Program
- Chosen as the First Level Support Administrator for the implementation of the Career Framework System Programming amongst my teammates
- This gave me the opportunity to be the team leader of my team
- Lead team to create certificates for the 5 different capabilities and 5 different levels for the entire year in under a month
- (Average time: 1 month for each quarter)
- Successfully lead team to input data for over 250,000 entries for the Career Framework System and a subsequent 150,000 entries for Blue groups for the 9 different capabilities with zero errors
Customer Development Executive and Administration Executive
Consembition Jaya Sdn Bhd
11.1998 - 06.2008
- Monitored sales and other performance indicators and took action to improve performance.
- Used latest information systems and business analytical tools to support decision-making.
- Built and led top-to-top relationships between company and key players.
- Conducted central and regional negotiations, business reviews and follow-up with regional and divisional representatives.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
Bachelor of Science - Social Science And Psychology
Western Sydney University
Parramatta, NSW11.2023
Medical Reception & Terminology And Medical Computing -
Wesley Institute of Training
06.2019
Diploma - Early Childhood Education
H&h Accredited Training Pty Limited
Granville, NSW11.2017
Certificate III in Early Childhood Education - undefined
H&H Accredited Training Australasia Inc
Skills
- Preschool Educator
- Lead Teams
- Sales Lead Identification
- Early Childhood Development Educator
- Office Management
- Recordkeeping and File Management
- Data Confidentiality
- Administration and Management
- Corporate Law
- Business Administration
- Document Control
- Recruitment Support
- Scheduling
- Travel Arrangements
Accomplishments
- Sales & Marketing for Public Training & In-house Training courses
- Administer Public Training & In-house Trainings, Workshops and Team Buildings
- Create Inhouse Training In-house Trainings, Workshops and Team Buildings
- Coordinate support to ensure customer satisfaction by handling complaints, before & after sales service such as accommodation, Human Resource Development Fund (Government Fund) claims and complaints on hotel or speaker or etc
- Handle all the travel, meals & lodging arrangements, venues, stationaries etc
- Organizing in house trainings to suit based on customer requirements
- Administer Seminars & Conference, schedule for trainers and office administration
- Manage QA functions and ensure the quality and services delivered meet the requirements of customers under the Quality Management System.
Timeline
Childhood Lead Educator
Affinity Education Group
08.2018 - Current
Early Childhood Educator
Heritage House Early Learning Centre, Pennant Hills
05.2015 - 08.2018
Learning & Development Administrator (Team Leader)
Manpower Sdn Bhd contractor IBM Solutions
06.2008 - 11.2014
Customer Development Executive and Administration Executive
Consembition Jaya Sdn Bhd
11.1998 - 06.2008
Bachelor of Science - Social Science And Psychology
Western Sydney University
Medical Reception & Terminology And Medical Computing -
Wesley Institute of Training
Diploma - Early Childhood Education
H&h Accredited Training Pty Limited
Certificate III in Early Childhood Education - undefined
H&H Accredited Training Australasia Inc
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