Felicity Alsop
Mount Duneed
Summary
Knowledgeable Law Clerk with solid background maintaining litigation documentation, meeting with clients and investigating court procedures. Experience working as part of judge's chambers team. Skilled in writing, logic and court processes. Skilled Debt Collection Officer with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
8
8
years of professional experience
Work History
Law Clerk - Debt Recovery
Heinz Law
02.2024 - Current
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Developed reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Demonstrated exceptional attention to detail when reviewing contracts, leases, and agreements for accuracy and compliance with applicable laws.
- Participated in client meetings alongside supervising attorneys, gaining valuable exposure to diverse areas of practice within the firm.
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Used internal templates to prepare subpoenas and client correspondence.
- Assisted in the development of new policies and procedures to increase overall efficiency within the department, leading to improved team performance.
- Demonstrated a high level of empathy towards debtors while maintaining a firm stance on repayment terms, balancing the need for compassion with professional obligations to clients.
- Improved client satisfaction by providing regular updates on case progress and addressing any concerns promptly.
- Negotiated payment plans with delinquent account holders, facilitating more manageable repayment options for debtors while ensuring timely payments for clients.
- Maintained detailed records of all communications and transactions, ensuring a high level of accuracy and accountability throughout the collections process.
- Minimized company risk exposure by adhering strictly to federal regulations and industry best practices during all collection activities.
- Maintained calendars for an8-person team by updating and entering court dates and meetings.
Shift Manager
McDonald's
12.2022 - 02.2024
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
Crew Coach
Mcdonalds
03.2021 - 12.2022
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored over 30 new personnel hired to fulfil various roles.
Crew Member
McDonalds
08.2018 - 03.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Office Assistant
Infinite Dance Studios
01.2018 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Volunteer Disability Learning Assistant
Barwon Valley School
01.2017 - 12.2017
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Led small group sessions to help students review and practice concepts.
- Assessed student needs to determine appropriate level of required support.
- Assisted in development of individualized learning plans for student success.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Supported students in use of technology to enhance their learning.
Education
Bachelor of Law And Bachelor of Criminology - Minor in Anthropology
Deakin University
Geelong, VIC12.2025
Certificate III - Retail Services
McDonalds Australia Limited
Victoria11.2021
Certificate II - Retail Services
McDonalds Australia Limited
Victoria 09.2019
High School Diploma -
Belmont High School
Geelong, VIC11.2020
Skills
- Organization
- Legal Documentation
- Ethics and Professionalism
- Legal Research
- Proofreading
- Litigation Support
- Oral communication
- Legal writing
- Client Communication
- Court filings
- Case Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
References
Christie Walter
Independent Contractor
0431 018 087
Tristan Wass
Supervisor at Carroll Group Macdonald Australia Limited
0412 145 345
Timeline
Law Clerk - Debt Recovery
Heinz Law
02.2024 - Current
Shift Manager
McDonald's
12.2022 - 02.2024
Crew Coach
Mcdonalds
03.2021 - 12.2022
Crew Member
McDonalds
08.2018 - 03.2021
Office Assistant
Infinite Dance Studios
01.2018 - Current
Volunteer Disability Learning Assistant
Barwon Valley School
01.2017 - 12.2017
Bachelor of Law And Bachelor of Criminology - Minor in Anthropology
Deakin University
Certificate III - Retail Services
McDonalds Australia Limited
Certificate II - Retail Services
McDonalds Australia Limited
High School Diploma -
Belmont High School
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