Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felicity Baxter

Park Ridge,QLD

Summary

Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.

Motivated and willing to learn new skills and trades required for the field. Outgoing and easy to communicate with making it a effective team environment. I am a fast learner who will tackle anything thrown at me. Always on time, well presented and punctual, passionate about work and learning new things. Current skills/certificates I have obtained are Lifeguard certificate, senior first aid and cpr, Cert II in animal studies , Working with childrens check, completion of all NDIS Modules , Cert IIII in Community studies and a national police check.
Reliable worker with strong mechanical aptitude and willingness to learn.

Overview

10
10
years of professional experience

Work History

Babysitting

Various Clients
01.2015 - Current
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
  • Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Cared for children ages 0-14 in an age appropriate response
  • Worked with special needs children with autism and ADHD and ensured they had the correct support tailored to them to minimise stress.
  • Managed safety and security of children under care

IGA Worker

IGA
04.2016 - 10.2019
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Reported defective products or machinery to supervisor.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Investigated and resolved customer complaints to foster satisfaction
  • Scanned shelved and product cases for expired stock and discarded outdated or spoiled items
  • Greeted customers at the deli counter to fulfill requests and answer questions


Kitchen Hand/ Waitress

Imperial Hotel
02.2017 - 04.2019
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Cooked bathes of food according to standard recipes
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
  • Maintained staff to perform at peak efficiency and quality
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Pool Attendent/ Lifeguard

Condobolin Pool
11.2019 - 03.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • ensured proper handling and preservation methods while packaging and storing food products
  • Maintained composure and work quality white under stress

Youth Disability Support Worker

Westhaven Ltd
09.2020 - 11.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Dealing with challenging behaviours within clients outlet and community
  • Develop a working relationship with clients to identify their needs
  • Advocating for clients needs
  • Write and document events taken place writhing your shift and services the worker has provided
  • Work Shifts across a 24/7 based roster
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Provide emotional and physical support
  • Actively engage in initiatives that support participants to engage in culturally propriety activities
  • Understand and implement individual Support plans

Retail Worker

Platypus Shoes
04.2022 - 04.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Be able to provide excellent customer service
  • Learn about the product you are selling to the customer with the correct information
  • Work within a high, fast paced environment
  • Input relevant data to excel and work to see sale trends
  • Report to relevant management on ways to improve/ promote sales
  • Meet daily KPIs
  • Sale set ups and pack downs
  • Opening and closing of store for daily trading
  • Assisting with customer complications and complaints regarding purchases and returns
  • Handling and banking of money

Afternoon Shift Operator

Stratco Qld
11.2023 - 02.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Youth Support Worker

Hope Support Services
02.2024 - 06.2024
  • Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
  • Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
  • Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
  • Collaborated with families to provide support and resources for youth development and wellbeing.
  • Promoted a safe and welcoming environment, leading to increased participation in programs and services.
  • Facilitated personal growth by providing constructive feedback on goals and performance improvement areas.
  • Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
  • Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
  • Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.

Aged Care Worker

Seasons Living
07.2024 - Current
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
  • Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Administered medications according to doctor''s orders, maintaining accurate records for safety purposes.
  • Completed daily living tasks such as unit cleans, assisting with personal care, meal preparation and delivery
  • Assisted and performed client transfers using manual techniques, hoists and slide sheets

Disability Support Worker

CPL - Choice, Passion, Life
09.2024 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.

Education

Other -

Multiple Other Certifications And Achievements

Skills

  • Daily living assistance
  • Housekeeping and meal preparation
  • Documentation skills
  • Mobility support
  • Health and safety
  • Household chores
  • Dressing assistance
  • Medication organization
  • Grooming support
  • Housekeeping skills
  • Recordkeeping proficiency
  • Individualized support plans
  • Appointment management
  • Goal setting and planning
  • Hygiene assistance
  • Personal care assistance
  • Medication schedules
  • Emotional support & companionship
  • First-aid and CPR
  • Trauma-informed care
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Adaptability
  • Time management abilities
  • Disability Support
  • Equipment operations
  • Work well independently
  • Strong written and verbal skills
  • Effective communication
  • Customer relationship building
  • Good judgement
  • Strong initiative
  • Dedicated team player
  • Resonsible and reliable
  • Computer and note taking skills
  • Excellent preparation skills
  • Willing to learn/ fast learner
  • Easy to communicate with
  • Providing high quality day to day care
  • Engaging with clients needs
  • Creating safe environments
  • Making strong professional client/ worker relationships

Languages

English
Native or Bilingual

Timeline

Disability Support Worker

CPL - Choice, Passion, Life
09.2024 - Current

Aged Care Worker

Seasons Living
07.2024 - Current

Youth Support Worker

Hope Support Services
02.2024 - 06.2024

Afternoon Shift Operator

Stratco Qld
11.2023 - 02.2024

Retail Worker

Platypus Shoes
04.2022 - 04.2023

Youth Disability Support Worker

Westhaven Ltd
09.2020 - 11.2023

Pool Attendent/ Lifeguard

Condobolin Pool
11.2019 - 03.2020

Kitchen Hand/ Waitress

Imperial Hotel
02.2017 - 04.2019

IGA Worker

IGA
04.2016 - 10.2019

Babysitting

Various Clients
01.2015 - Current

Other -

Multiple Other Certifications And Achievements

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Felicity Baxter