Felicity Brand
Heathcote,NSW
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level corporate sales position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
INSIDE SALES SPECIALIST
NEC AUSTRALIA
08.2023 - Current
- Actively collaborating with channel partner for NEC with main task of managing sales pipeline for program with lead identification for new sales and upsell opportunities with existing customers
- Closing sales, either individually or supporting sales team by creating order forms and following up until sales process is complete and developing relationship
- Proficient in database management with CRM record keeping for managing sales pipeline and utilising Sales Navigator to research accounts, identify key players and expanding prospects.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Supported territory expansion initiatives by researching prospective clients within designated regions.
- Used digital methods and traditional telephone approaches to generate sales leads.
CREW MEMBER & TEAM LEADER
HUNGRY JACK'S SYLVANIA
12.2016 - 08.2023
- Undertook daily front counter and drive-thru operations in fast-paced environment with goal of ensuring smooth restaurant operations
- Supporting development and competitiveness of restaurant by consistently achieving restaurant goals in terms of speed of service, order accuracy and customer experiences
- Significant tasks include: Maintaining restaurant cleanliness as to adhere to OH&S regulations and maintaining customer perception
- Communicating orders accurately and efficiently and resolving issues through excellent communication skills to understand customer requirements
- Leading front of house by managing staff positioning to ensure skillset utilisation of crew members.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
MARKETING COORDINATOR & MARKETING DIRECTOR
WOMEN ENTERING BUSINESS
02.2019 - 11.2019
- Undertook the marketing operations to support the society's purpose
- Maintained the brand presence on social media and at events with targeted marketing of target audience
- Significant tasks include: Maintaining consistent branding and messaging on social media platforms and at events
- Creation of marketing materials and marketing planning.
- Answered general marketing department inquiries by email, phone, and mail.
- Composed daily posts for social media and helped build corporate presence on LinkedIn, Facebook, and Instagram.
- Strengthened relationships with key stakeholders by coordinating cross-functional promotional events.
- Created content and promotional materials to drive engagement and conversions.
Education
Proforce - Sales Development Program
02.2024
Bachelor of Arts - MARKETING/ART INDUSTRIES & MANAGEMENT
MACQUARIE UNIVERSITY
Macquarie Park, NSW06.2022
High School Diploma -
DANEBANK - HURSTVILLE
Hurstville, NSW11.2016
Skills
- Proficient with Microsoft Office, CRM, LinkedIn Sales Navigator & Lusha
- Accustomed to working in high volume, fast-paced environment, able to multi-task and prioritise effectively
- Excellent interpersonal and communication skills - confident and professional phone manner, ability to build rapport quickly, strong listening and comprehension, professional written communication
- Collaboration & teamwork
- Database Management
- Customer service - Extremely skilled at providing exceptional customer service to build positive relationships and enhance customer satisfaction
- Sales skills - Continuously refining sales approach through understanding customer pain points, objection handling, and closing techniques
- Customer Relationship Building & Management
- Objection handling
- Upselling and Cross Selling
- Consultative Sales Approach
- Sales Pipeline Management
References
Available on request
Timeline
INSIDE SALES SPECIALIST
NEC AUSTRALIA
08.2023 - Current
MARKETING COORDINATOR & MARKETING DIRECTOR
WOMEN ENTERING BUSINESS
02.2019 - 11.2019
CREW MEMBER & TEAM LEADER
HUNGRY JACK'S SYLVANIA
12.2016 - 08.2023
Proforce - Sales Development Program
Bachelor of Arts - MARKETING/ART INDUSTRIES & MANAGEMENT
MACQUARIE UNIVERSITY
High School Diploma -
DANEBANK - HURSTVILLE
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