Felicity Dale
Diamond Valley,Queensland
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and learn new things
Overview
19
19
years of professional experience
Work History
Dairy Manager/duty Manager
Drakes Supermarkets
North Lakes, QLD
03.2021 - 11.2025
- Managed daily dairy operations, ensuring product quality and compliance with health standards.
- Trained staff on proper handling and storage of dairy products to maintain freshness.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular inspections of dairy displays to ensure compliance with merchandising standards.
Shift Manager
Aldi
Kawana , QLD
01.2014 - 2021
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Customer Service
Meat Tiny
Northlakes , QLD
01.2007 - 01.2014
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Education
High School -
Mueller College
Rothwell, QLD11.2009
Skills
- Accurate money handling
- Inventory controls
- Training and mentoring
- Team Building
- Staff Management
- First Aid/CPR
- Attention to Detail
Timeline
Dairy Manager/duty Manager
Drakes Supermarkets
03.2021 - 11.2025
Shift Manager
Aldi
01.2014 - 2021
Customer Service
Meat Tiny
01.2007 - 01.2014
High School -
Mueller College