Felicity Glynn-Armstrong
Bribie Island
Summary
I am a confident and outgoing individual with a strong focus on providing excellent customer service. Experienced in hospitality and retail, including serving as a 2IC in deli and cafes. My career has consistently centered around delivering exceptional customer service and ensuring satisfaction. I am seeking a position to continue learning new skills and collaborate with team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
BWS
09.2023 - Current
- Lifting heavy items and putting on shelf as needed
- Knowledge of cash handling and pos system
- Preformed cash handling duties for Armaguard ensuring a safe collection of valuables
- Devolved in-depth knowledge of a wide range of alcoholic beverages
- Assisted with regular stock takes and kept accurate records of products for reordering and supply chain networks
- Ensured compliance with legal age restrictions and responsible alcohol service polices
- Organized and created visually appealing product displays to attract customers and boost sales
DELI ASSISTANT
CORNETTS IGA
03.2020 - 07.2023
- Displayed value food items by creating attractive displays in cases and other customer facing areas
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintained clean, trash free work spaces to maximize productivity and safety
- Carefully prepared orders by slicing, weighing, packaging cheese, Seafood, meats and accurately calculating Prices
- Greeting customers at the counter to fulfill requests and answer questions
- Responding to telephone inquiries regarding available products, services and Help customers make appropriate choices.
CAFE ATTENDANT
PIGFACE SEAFOOD
07.2019 - 03.2020
- High Standards of, including taking orders and liaising with customers in a fast pass hospitality environment
- Resolved Problems, improved operations and provided exceptional service
- Stocking shelves and rotating of stock
- Food Prep alongside cafe chefs
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Education
HIGH SCHOOL DIPLOMA -
BRIBIE ISLAND STATE HIGH SCHOOL
BONGAREE, QLDSkills
- Ability to Work Under Pressure
- Customer Service
- Food Handling
- Team Building
- Cash Handling
- Stocking and Displaying
- Maintenance
- Stocktaking
- Product Knowledge
- Cash Register Operation
- Cleaning Organization
- POS system operation
Certification
RSA
references
Nathan Cool (BWS)
0410438713
Nikki Verbakel (IGA)
0434138212
Timeline
Retail Assistant
BWS
09.2023 - Current
DELI ASSISTANT
CORNETTS IGA
03.2020 - 07.2023
CAFE ATTENDANT
PIGFACE SEAFOOD
07.2019 - 03.2020
HIGH SCHOOL DIPLOMA -
BRIBIE ISLAND STATE HIGH SCHOOL
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