Overview
Work History
Education
Skills
D.O.B.
Personal Qualities
Hobbies
References
Timeline
Generic
Felicity Hensley

Felicity Hensley

Ivanhoe

Overview

19
19
years of professional experience

Work History

Office Manager

MSA National
04.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Reception and Administration

Br Wellington
01.2016 - 01.2017
  • Managing a busy switchboard, Scanning and filling, Disbursements, Can competently use an espresso machine, Coordinating and managing appointments for the Directors and Accountants, Meeting and greeting clients, Ensure the front of office and boardrooms are impeccably presented, Coordinate and manage the meeting room and work functions, Liaise with external contactors and report building maintenance issue, Book and receive couriers, Data entry, Receiving and handing out morning and afternoon mail, Preparing mail labels and sending out daily mail, General cleanliness of common areas, Assist clients with enquiries and request, Direct people, messages and correspondence appropriately, Ordering stationary and consumables on a fortnightly basis.

Reception and Administration

PCI Partners Pty Ltd
01.2015 - 01.2016
  • Managing a busy switchboard, Meeting and greeting clients, Ensure the front of office and boardrooms are impeccably presented, Coordinate and manage the meeting room and work functions, Liaise with external contactors and report building maintenance issues, Reconcile bank accounts, Open and close bank accounts, Cancel and organise new cheques, Book and receive couriers, Data entry, Filing, Receiving and handing out morning and afternoon mail, Organising and sending out creditor reports, Preparing mail labels and sending out daily mail, General cleanliness of common areas, Stationery supplies, Other ad-hoc activities as required.

Receptionist and Admin Support

Camerons Accountants and Advisors
01.2011 - 01.2015
  • Greet high volume of clients in person and by telephone, Provide outstanding customer service, Assist clients with enquiries and request, Direct people, messages and correspondence appropriately, Make appointments and manage 40 plus staff calendars and appointment books, Large sum of money handling on a daily basis, Completing Camerons banking and petty cash on a daily basis, Designer and editor of company newsletter that is sent out every month to 3,000 plus clients.

Group Fitness Instructor

Pycsam Health and Fitness, Launceston
01.2008 - 01.2015
  • Teaching fitness classes to a high volume of clients three to five times a week, Providing excellent customer service, Providing a safe environment for members.

Senior Legal Receptionist and Typist

Andrea Trezise Barrister & Solicitor
01.2008 - 01.2011
  • Legal administration and reception work, Greet high volume of clients, Providing outstanding customer service, Direct people, messages and correspondence appropriately, Make appointments for Andrea and through the Courts, Supervising and training our Junior Receptionist, Transporting confidential and legal documents to and from the Launceston Courts, Chase up of clients outstanding accounts/producing new accounts for clients.

Membership Consultant, Receptionist, Personal Trainer and Fitness instructor

Health and fitness world/Fernwood, Launceston
01.2006 - 01.2008
  • Greet high volume of clients on a daily basis, Use of companies direct debit system, Selling of memberships, Providing outstanding customer service, Making appointments and manage bookings, Fitness instructor, Personal trainer of a number of clients per week.

Education

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative Support
  • Document Management
  • Mail handling
  • Scheduling
  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Staff hiring
  • Administrative Oversight
  • Employee Training
  • Event Coordination

D.O.B.

10/01/1987

Personal Qualities

  • Client focus with an excellent standard of customer service.
  • Competent use of computers – specifically Microsoft Windows.
  • Extremely enthusiastic, committed, reliable, flexible and enjoy challenges.
  • Well developed oral and written communication with the ability to listen.
  • Quick learner.
  • Self motivated with proven ability to motivate others.
  • Able to work efficiently without supervision, and as part of a team.
  • Can work well under pressure and multitask.
  • Take great pride in personal presentation and any work I undertake.

Hobbies

- Soccer

- Fitness

- Musical Theatre

- Coaching

- Karaoke

References

  • Available upon request

Timeline

Office Manager

MSA National
04.2017 - Current

Reception and Administration

Br Wellington
01.2016 - 01.2017

Reception and Administration

PCI Partners Pty Ltd
01.2015 - 01.2016

Receptionist and Admin Support

Camerons Accountants and Advisors
01.2011 - 01.2015

Group Fitness Instructor

Pycsam Health and Fitness, Launceston
01.2008 - 01.2015

Senior Legal Receptionist and Typist

Andrea Trezise Barrister & Solicitor
01.2008 - 01.2011

Membership Consultant, Receptionist, Personal Trainer and Fitness instructor

Health and fitness world/Fernwood, Launceston
01.2006 - 01.2008

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Felicity Hensley