Felicity Hickey

• Field based air monitoring & visual assessments.

• Field-based soil & hazardous materials sampling.

•Use of ArcGIS to conduct surveying of endangered flora and fauna.

•Developing and delivering customised compliance programs for stakeholders including Hunter Wanter and the Department of Education.

• Trained, coached, and mentored new team members on customer service and operational standards.

• Resolved conflicts between employees and customers, maintaining a cohesive team environment.

• Analyzed sales figures to identify trends and opportunities for improvement.

• Working alongside the Council to deliver the local Biodiversity Management strategy.

• Using ArcGIS for effective stakeholder engagement, visually demonstrating where areas for restoration, weed control, and replanting has taken place

• Identifying and removing invasive plant species using chemical control techniques.

• Reporting on weed infestations, native plant growth, and erosion sites.