Felicity-Jayne Jones
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Apprentice Pastry Cook
Kings Bakery And Cafe
03.2022 - 09.2023
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Scaled out and mixed ingredients according to recipes and procedures.
Bartender
The Bunyip Hotel
03.2023 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Assistant
Cheap As Chips
12.2019 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Baimbridge College
Hamilton, VIC10.2022
Skills
- Raw Materials Assessment
- Cake and Pastry Decoration
- Commercial Food Production
- Health and Safety Compliance
- Food Rotation
- Food Safety and Sanitation
- Credit and Cash Transactions
- Customer Service
- Social Perceptiveness
- Active Learning
- Cash Handling
- Returns and Refunds
Referance
Paul Mason, Owner of MTA (Mason Training and Assessments)
Phone: 0427369902
Daniel Watt, Past work college
Phone: 0435690502
Timeline
Bartender
The Bunyip Hotel
03.2023 - 06.2023
Apprentice Pastry Cook
Kings Bakery And Cafe
03.2022 - 09.2023
Sales Assistant
Cheap As Chips
12.2019 - 02.2022
High School Diploma -
Baimbridge College
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