Felicity Lawson
Amamoor,Queensland
Summary
Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven with strong proficiency in Microsoft and Ios.
Overview
36
36
years of professional experience
Work History
Concierge/Receptionist
Nestle/ISS
Gympie, QLD
02.2021 - Current
- Provided exceptional customer service to enhance guest experiences.
- Coordinated reservations and special requests for guests efficiently.
- Assisted guests with inquiries about local attractions and services.
- Collaborated with team members to ensure seamless operations daily.
- Handled mail and package deliveries, keeping items secure
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Maintained cleanliness and organization of reception area consistently.
- Directed incoming calls and messages to appropriate staff
Medical Receptionist/Administrative Assistant
DoctorLink
Cooroy, QLD
02.2018 - 01.2021
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Cleaning Supevisior/Cleaning Supervisor/Administration Officer
TAFE Qld
Nambour, Qld
04.2008 - 05.2017
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
- Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
- Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
- Managed projects in alignment with time, budget and quality requirements.
- Created reports using advanced data management and software skills.
- Set appointments and managed meeting schedule.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Checked stock to determine inventory levels and maintain office supply products.
- Processed financial documents, contracts, expense reports and invoices.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Monitored schedules and calendar obligations for executives.
- Managed inventory to ensure all supplies were in stock and within budget.
- Monitored office equipment and scheduled repairs.
- Inventoried and ordered supplies for office.
Administration Assistant
Qld Police Service
Brisbane, Queensland
01.1990 - 03.1997
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Booked flights and reserved hotel rooms to plan and coordinate staff travel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Monitored schedules and calendar obligations for executives.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Directed customer communication to appropriate department personnel.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
Education
High School Diploma -
Nambour High School
NambourSkills
- Training and Development
- Contract Processing
- Executive Support
- Strategic Planning
- Verbal and Written Communication
- Customer Service
- Problem-Solving
- Employee Supervision
- File Management
- Work Planning and Prioritization
- Personable and Approachable
- Decision Making
- Regulatory Compliance
- Timesheet Processing
- Flexible Schedule
- MS Office
- Accounting Understanding
- Deadline Adherence
- Job Costing
- 65 wpm Typing Speed
- Contract Administration
- Supplies Ordering
- Attention to Detail
- Continuous Improvement
- Events Coordination
- Honest and Ethical
- Call Answering and Routing
- Documentation and Reporting
- Technologically Savvy
- Multitasking and Prioritization
- Courteous and Professional
- Meticulous and Organized
- Reliable and Punctual
- Scheduling and Calendar Management
- Delivery Coordination
- Computer Proficiency
- Microsoft Office Suite
- Positive Attitude and Energetic
- Appointment Scheduling
- Records Management
- Greeting and Seating Clients
- Cash Deposit Preparation
- Data Entry Documentation
- Document Retrieval
- Workers' Compensation Knowledge
- Accounting Support
- Advanced MS Office Suite Knowledge
- Microsoft Office
- Appointment Coordination
- Office Equipment Operation
- Database and Client Management Systems
- Meticulous Attention to Detail
- Multi-Line Telephone Systems
- POS System Operation
- Payment Processing
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Available Nights, Weekends and Holidays
- Security Practices
- Document preparation
- Customer communication
- Records management
- Problem solving
- Effective communication
- Attention to detail
Timeline
Concierge/Receptionist
Nestle/ISS
02.2021 - Current
Medical Receptionist/Administrative Assistant
DoctorLink
02.2018 - 01.2021
Cleaning Supevisior/Cleaning Supervisor/Administration Officer
TAFE Qld
04.2008 - 05.2017
Administration Assistant
Qld Police Service
01.1990 - 03.1997
High School Diploma -
Nambour High School