FELICITY LY

· Assisted clients in meeting ISO standards for compliance and certification in Quality, Environmental and Health and Safety

· Reviewed and updated client documentation (policies, procedures, forms)

· Conducted gap assessments and assisted in developing compliance management systems

· Transitioned documentation from paper-based to digital formats

· Completed reference checks and assisted in induction process

· Managed multiple HR and compliance projects, ensuring timely completion and high-quality results.

Key Achievements:

· Tailored policy and procedure template documentations for (WHS, Information systems) to suit client needs based on an indepth analysis and stakeholder engagement..

· Assisted in managing director's calendars and arranging meetings with clients

· Coordinated activities for projects between departments

· Maintained the office filing system and records

· Supported directors with office-related matters and manage direct reports

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

· Processed new business insurance, renewal, and endorsements

· Responded to inquiries via email and phone

· Maintained and updated client information through data entry

· Assisted the director and account manager with daily tasks

Handled confidential and sensitive information with discretion and tact.

· Assisted senior management and CEO with administrative tasks

· Provided stock and administrative support to all stores

· Updated and managed the product database

· Filled and processed invoices

· Served as a key point of contact for internal and external stakeholders, addressing inquires professionally and promptly.