Felicity Marshall

• Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into Xero accounting software.
• Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.

Receptionist

• Greeted incoming patients and dental representatives professionally answering any general questions dental inquiries.
• Operated multi-line telephone system to
  answer and direct high volume of calls responding to inquiries from callers seeking information and appointments.
• Organized, maintained and updated information in computer databases, handling correspondence, filing documents, and managing office supplies inventories.
• Collect cash, cheque or HICCAP payments, processed transactions and updated relevant records, and balance payments at the end of each day.
• Discussed medical histories with patients in effort to provide most effective medical advice coinciding with dental treatment.
• Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff. Managed sensitive patient information with strict adherence to ADA guidelines.
• Assisted with onboarding new clients and securing paperwork completion.
• Resolved customer problems and complaints.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Kept reception area clean and neat to give visitors positive first impression.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Increased case acceptance rates through persuasive presentation of treatment options, benefits and addressing any concerns they may have.
• Corresponded with clients and other medical and dental practices through email, telephone, or postal mail.
• Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
• Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Practice Management

• Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
• Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
• Tracked target information using excel and dental programs to produce spreadsheets and run reports generating graphs using the data.Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees. Built a high performing team through effective recruitment, and on the job training at work via correspondence. Mentored junior team members for career advancement.
• Managed and motivated employees to be productive and engaged in work. Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions.
• Cross-trained existing employees to maximize team agility and performance. Organized professional development programs for staff, leading to improved performance and skill sets. Established team priorities, maintained schedules.
• Managed budgets and controlled dental inventory to keep costs down by optimising stock levels so the business was operating within budget and increase profits.
• Improved and maintained organised safety procedures to create safe working conditions for workers and patients.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Scheduled office meetings and client appointments for staff teams.
• Supervised team of 10 dental personnel.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Dental Assistant

• Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
• Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.
• Maintained adequate stock of dental materials and instruments to deliver high-quality patient care.
• Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
• Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
• Continuously updated knowledge on industry best practices through participation in professional development workshops and seminars related to dental nursing skills enhancement or new technologies adoption within the practice.
• Performed routine preventive maintenance on dental equipment, minimizing downtime due to malfunctions or technical issues.
• Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.