Felicity Molloy
Summary
An experienced and self-driven, customer focused leader, currently employed as an Restaurant Manager at Hungry Jacks. I am flexible and adaptable, with demonstrated experience in planning work tasks, meeting deadlines by multi-tasking, using my time management and organisational skills. I demonstrate professionalism, courtesy, and integrity even in high-pressure settings while still achieving KPI's.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Hungry Jacks
04.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant Manager/Assistant Restaurant Manager
Hungry Jacks
08.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Crew Member/Team Leader
Hungry Jacks
06.2019 - 08.2021
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
Diploma - Leadership And Business
Tafe NSW
NSW09.2025
High School Diploma -
The Entrance Campus
Central Coast, NSW12.2020
Skills
- Team Management
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Performance Improvement
- Kitchen equipment operation and maintenance
- Training and Onboarding
- Health Code Compliance
- Staff Management
- Operations Management
Certification
First Aid Certificate
Food Safety Supervisor Certificate
Timeline
Restaurant Manager
Hungry Jacks
04.2023 - Current
Assistant Manager/Assistant Restaurant Manager
Hungry Jacks
08.2021 - 04.2023
Crew Member/Team Leader
Hungry Jacks
06.2019 - 08.2021
Diploma - Leadership And Business
Tafe NSW
High School Diploma -
The Entrance Campus
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