Felicity Philipsen
North Lakes,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bistro Supervisor
ALH
01.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Streamlined operations for increased efficiency by implementing new scheduling and task delegation strategies.
- Maintained a clean and safe environment by enforcing strict adherence to health code regulations.
- Implemented training programs for new hires to improve their skillsets and ensure seamless integration into the team.
- Coordinated events at the bistro, overseeing logistics and ensuring excellent guest experiences from start to finish.
- Managed and monitored product quality, service and satisfaction trends, evaluated concerns and addressed issues to make improvements.
- Delivered exceptional guest experiences and taught team how to handle different situations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Managed administrative logistics of events planning, event booking, and event promotions.
Barista
Club Southside
09.2022 - 01.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Food and Beverage Supervisor
Nando's
04.2022 - 09.2022
- Serve customers in a fast-paced environment, prepare and make a variety of foods, use eftpos machine and handle cash
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Waitress
The Lighthouse Restaurant
11.2021 - 06.2022
- Serve customers food and beverages, greet customers and guide them to their tables, provide high class table service
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
Barista
Carmel College
05.2020 - 10.2021
- Steam milk, make coffee (iced and hot), serve customers, clean surfaces and equipment
Education
High School Diploma -
Carmel College
Thornlands, QLD11.2021
Skills
- Team Leadership
- Problem Solving
- Task Delegation
- Staff Training
- Critical Thinking
- Paperwork Processing
Accomplishments
- Achieved a Certificate III in Hospitality
- Achieved an RSA & RSG
Leadership Experience
- Supervisor at Nandos
- Supervisor at Kallangur Tavern
Availability
- Monday 7am-12pm
- Tuesday 7am-12pm
- Wednesday 7am-12pm
- Thursday 7am-12pm
- Friday 7am-12pm
- Saturday 7am-12pm
- Sunday 7am-12pm
References
- Colleen Branelly, 0414 934 061, colleen.brannelly@gmail.com - Kallangur Tavern
- Andrew Hotter, 0407 916 121, andrew.hotter@clubsouthside.com.au
- Monique Farbrother, 0468 842 211 - Nandos
- Jye Woods, 0413 165 553, jawoods26@yahoo.com - The Lighthouse Restaurant
Timeline
Bistro Supervisor
ALH
01.2023 - Current
Barista
Club Southside
09.2022 - 01.2023
Food and Beverage Supervisor
Nando's
04.2022 - 09.2022
Waitress
The Lighthouse Restaurant
11.2021 - 06.2022
Barista
Carmel College
05.2020 - 10.2021
High School Diploma -
Carmel College
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