Felicity Piliae
St Marys,New South Wales
Summary
Driven and dynamic professional with extensive experience in customer service and food handling, notably at McDonald's. Excelled in leadership roles, enhancing team efficiency and customer satisfaction at Yo Loco. Skilled in drive-thru operations and developing training materials, consistently achieving positive outcomes in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
12.2023 - 03.2024
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
Retail Worker
NYE Penrith Festival
12.2021 - 01.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Worker
The Sydney Royal Easter Show
04.2022 - 04.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Supervisor
Yo Loco
01.2022 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
No Degree -
Kingswood High School
Kingswood, NSW11.2025
Skills
- Food Running
- Drive-Thru Operations
- Menu Memorization
- Safe Food Handling
- Customer Service
- Taking Orders
Timeline
Crew Member
McDonald's
12.2023 - 03.2024
Retail Worker
The Sydney Royal Easter Show
04.2022 - 04.2022
Supervisor
Yo Loco
01.2022 - 02.2022
Retail Worker
NYE Penrith Festival
12.2021 - 01.2023
No Degree -
Kingswood High School
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