Felicity Scheltinga

Felicity is a born leader who has a unique and special ability to forge deep relationships and trust very quickly, transforming even the most resistant customers into champions in a remarkably short period of time.

Felicity's secret is her ability to communicate with all people at all levels. Her transparent and bold approach holds her customers and collaborators to account, which helps everyone be more successful. Felicity's tenacity and relentless support and advocacy for her customers is her priority. Felicity is quick to understand her customers strategic objectives, aligning success measures and a plan to drive adoption and value is key to the way she runs her book of business.

Felicity navigates complexity and ambiguity with ease to uncover the best path forward both the customer and Zendesk. She takes on at-risk accounts with enthusiasm and her mitigation strategies have contributed towards her success. Felicity has been pivotal in securing and maintaining the business of our largest, most complex and risky accounts in ANZ, and is regularly contributing to expansion and retention numbers.

Currently working for Zendesk Felicity partners with enterprise organisations to execute on their customer experience and employee experience strategies. Working closely with those around her Felicity has the ability to bring out the best in others, aligning and supporting them to achieve success.

• The Customer Success Association
• AIM Professional Member - Expired
• AHRI Certified Professional Member - Expired
• PRINCE2 Project Management Practitioner
• Business Systems Analysis
• Software Education
• ISTQB Software Testing
• Workforce Metrics & Workforce Analytics