Felicity Sharp
Varsity Lakes,QLD
Summary
Motivated and determined individual who is eager to learn new skills quickly and effectively
Compassionate and empathetic in assisting colleagues, customers and stakeholders to achieve the highest level of satisfaction.
10 plus years of administration experience across various areas of business and industry
Skilled in creating new systems to improve productivity and efficiency
Capable trainer to new and existing colleagues on job procedures and IT systems
Overview
12
12
years of professional experience
Work History
Administration Specialist
Vogue Advisory Group
Varsity Lakes, QLD
10.2023 - Current
- Compiling Review packs which includes auditing customer files to make sure all information is up to date. Creating and organising customer folders in a shared drive in a clear and concise format.
- Liaising with customers and stakeholders to gather all relevant information in order to provide the best advice for the customer.
- Implemented flowing spreadsheet for all customers to keep track of all major information, and shared with all colleagues to view/update depending on role.. Formulas used to determine which customers information needed urgent attention
- Monitoring Insurance renewals and investigating/fixing lapses and overdue policies - liaising with stakeholders if any issues arrived or when setting up new access.
- Sending required documentation to customers after reviews had taken place, updating file and keeping team informed when documents were returned so that advice could be implemented
- Assisting customers with insurance claims by calling customers, insurance companies. Completing documentation for the customers and then sending this to the customer to sign. Providing updates to the customer. Also provide emotional support to the customer as claims care often stressful for them.
- Answering phones and completing or delegating customer enquiry
- Monitoring shared inboxes, allocating emails to the relevant team or individual and actioning urgent emails between customers and stakeholders
- Booking customers in for reviews by checking advisor calendar for availability, liaising with admin team to prepare the review and scheduling reminders for the customer.
Administrative Officer
HMCTS
Port Talbot, Wales, United Kingdom
09.2013 - 08.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created job cards that were implemented across the country adhering to the national guidelines
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated customer accounts and moved them onto the next stage
- Listed and prepped cases for hearings by creating individual case files and attaching any critical evidence for 3rd parties
- Allocated funds to the correct cases and liaising with 3rd parties if no reference was used
- Monitoring the mailbox and dealing with queries from stakeholders and customers.
- Matching received remittances to individual accounts and uploading to correct file.
- Checking and Inputting new orders received from other departments. If incorrect liaising with other departments on what information is to be amended
- Conducting various searches on confidential information on customers and adhering to the Data Protection Act
- Interacting with customers and stakeholders on the phones
- Resulting cases from court, updating customer files and issuing relevant letters
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Assisted colleagues with computer issues. Point of contact for all technology issues within the building
- Provided and implemented ideas on how to improve employee engagement
- Acted as fire warden for the building after receiving training
- Transferred data from paper based systems to digital.
- Provided training on new IT tools implemented during Covid-19
- Conducted interviews and analysed interviewees skills against set national criteria
Administrative Assistant
Schneider Electric
Telford, United Kingdom
07.2012 - 08.2013
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Business Development Assistant
Boys And Boden
Wales, United Kingdom
03.2012 - 05.2012
- Researched, analyzed, and projected possible new areas for new site
- Researched competitors by attending sites and looking into company details
- Compiled and analysed data on competitors and customers in different locations to determine success of new site
- Proposed locations to management after researching available land
- Made enquiries of land to purchase
- Produced reports on different locations for managing director and financial director to review
Stock Taker
Boys And Boden
Wales, United Kingdom
01.2012 - 03.2012
- Conducted end of year stock take across four sites by physically counting each of the products and inputting into the computer system
- Liaised with financial director when each site completed to advise of product losses and discrepancies
Education
Bachelors Degree In Business Management And Psycho - Business Management And Psychology
University of Worcester
Worcester, United Kingdom 11.2012
European Computer Driving Licence - Information Technology
Telford College of Arts And Technology
Telford, United Kingdom 2012
GCSEs, AS Levels, A Levels - Various
Wrekin College
Shropshire, United Kingdom 2008
Skills
- Workflow Planning
- Account Reconciliation
- Coaching and Training
- Office Administration
- File and Data Retrieval Systems
- Proposal Writing
- Meeting Support
- Database Administration
- Microsoft Office
- Equipment Repair
- Administrative and Clerical Support
- Customer Inquiries
- User Experience
- Business Policies and Procedures
- Meetings and Conferences
- Strategic Thinking
- Personnel Management
- Human Resources Support
- Continuous Improvement Process
- Reading Comprehension
- Company Representation
- Calculator Usage
- Electronic Filing System
- Update Policies
- Set Goals
- Service Quality Standards
- Sensitive Document Disposal
- Constructive Feedback
- Document Review
- Task Delegation
- Orientation and Training
- Team Goals
- Behavior Identification
- Advanced Excel Spreadsheet Functions
- Train Staff
- Records and Database Management
- Customer Care
- Document Quality
- Planning and Prioritization
- Time Keeping
- IT literate
- Resilience
- Collaborating
- Teamwork
- Data Entry
- Policy and Procedure Modification
- Adaptable
- Team Collaboration
- Meeting participation
- Attention to Detail
- Records Management
- Research and Analytical Skills
- Presentation Development
- Recordkeeping
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
English
Native or Bilingual
Affiliations
Mental Health Ally with British Government Department
Timeline
Administration Specialist
Vogue Advisory Group
10.2023 - Current
Administrative Officer
HMCTS
09.2013 - 08.2023
Administrative Assistant
Schneider Electric
07.2012 - 08.2013
Business Development Assistant
Boys And Boden
03.2012 - 05.2012
Stock Taker
Boys And Boden
01.2012 - 03.2012
Bachelors Degree In Business Management And Psycho - Business Management And Psychology
University of Worcester
European Computer Driving Licence - Information Technology
Telford College of Arts And Technology
GCSEs, AS Levels, A Levels - Various
Wrekin College