Felicity Smith
Coorparoo,QLD
Summary
Professional and passionate Apprentice Hairdresser with willingness to learn and excel in beauty industry. Experienced with providing colours, cuts and styling.
Enthusiastic, hard working and committed to continuous growth.
Overview
11
11
years of professional experience
Work History
Apprentice Hairdresser, Second Year
Hart of Hair
09.2022 - Current
- Gained proficiency in traditional men's haircuts, one length cuts, blow drying to shape, hot tool styling and some colouring techniques.
- Provided exceptional basin services
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Supported reception desk, receiving phone calls, scheduling appointments, and collecting payments for services rendered.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Built strong and lasting rapport with clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Proven ability to learn quickly and adapt to new situations.
Medical receptionist/assistant
Maryborough Family Medical Practice
12.2017 - 10.2018
- Conducted pre-employment medical checks, including drug and alcohol analysis, cardiovascular test, spirometry, audiometry and more.
- Assisted doctors with small procedures.
- Sterilisation of medical equipment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Checked patient insurance, demographic, and health history to keep information current.
- Processed claims through Medicare and the Department of Veterans Affairs.
- Helped patients complete necessary medical forms and documentation.
- Maintained a clean and organised work area, adhering to strict sanitation guidelines for health and safety purposes.
Optical dispenser
Haman Optical
10.2015 - 06.2017
- Collaborated with optometrists to ensure accurate prescription fulfillment for customers.
- Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
- Kept up to date with industry trends and training sessions to continuously improve product knowledge and expertise.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
- Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Optical assistant
Specsavers Optometrists
04.2014 - 10.2015
- Provided exceptional service to clients whilst frame styling and dispensing lenses.
- Assisted clients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans. this included autorefractor, tonometry testing and retinal photography.
- Educated patients on proper contact lens care and insertion techniques.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
- Scheduled multiple appointment diaries.
- Maintained a clean and organised practice.
Education
Riverside Christian College
Maryborough, QLD12.2013
Certificate III in Hairdressing -
TAFE Queensland
Hervey Bay, QLDSkills
- Passionate and determined
- Organised and Professional
- Confident communicator
- Ability to work well under pressure and multitask
- Compassionate and inclusive
- Continuous Improvement
Personal Information
Date of Birth: 06/16/1997
Certificatesandlicenses
- Provide Cardiopulmonary Resuscitation 11/01/2023
- Queensland Open Driver’s License 06/01/2017
- Advanced Multifocal Dispensing 11/01/2014
- Contact Lens Associate 07/01/2014
Timeline
Apprentice Hairdresser, Second Year
Hart of Hair
09.2022 - Current
Medical receptionist/assistant
Maryborough Family Medical Practice
12.2017 - 10.2018
Optical dispenser
Haman Optical
10.2015 - 06.2017
Optical assistant
Specsavers Optometrists
04.2014 - 10.2015
Riverside Christian College
Certificate III in Hairdressing -
TAFE Queensland
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