Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicity Smith

Swan View,WA

Summary

Dedicated and hardworking individual with a proven track record in fast-paced hospitality. Excelled in customer service and team collaboration, managing high-volume service to ensure customer satisfaction and maintain a clean, organized workspace.

Overview

4
4
years of professional experience

Work History

Bartender/waitress

Penthouse club
01.2025 - Current
  • Preparing, mixing and serving alcoholic and non alcoholic beverages using a high standard of customer service skills, while greeting guests, taking orders and providing recommendations.
  • Abiding by responsible service of alcohol.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Restocking bar
  • cleaning all tables, chairs and stage.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.

Waitress

The Palace Hotel
11.2021 - 03.2023
  • Taking orders to and from customers,
  • preparing desserts, adhering to food health and safety regulations.
  • washing dishes, and cleaning dining room and kitchen to high standard of cleanliness.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Bartender

The Principal
10.2023 - 12.2023
  • Curating drinks per customer requests,
  • closure of bar
  • cleaning dining room to a high level of cleanliness
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • taking food and drink orders using pos system and cash handling techniques.
  • Knowledge on alcohol we carried, and provided exceptional customer service skills.
  • Kept bar presentable and well-stocked to meet customer needs.

Kitchen hand

The Palace Hotel
11.2022 - 03.2023


  • preparing salads, burgers, sandwiches, and pizzas to a high level of presentation
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.

Apprentice butcher

Steaks n stuff
07.2024 - 11.2024


  • Keeping my station clean and tidy.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Increased sales by effectively presenting products and recommending appropriate options to customers based on their preferences.
  • Rotated products to reduce meat spoiling and waste.

Counterhand

Steaks n stuff
07.2023 - 07.2024


  • Improved customer satisfaction by providing efficient and courteous service at the counter.
  • restocking cabinet
  • Maintained a clean and organized work environment to facilitate smooth operations.
  • Prepared food items according to established recipes and guidelines, ensuring consistent quality.

All rounder

Chalk and Cheese Training Café
08.2023 - 12.2023
  • Seasoning and setting up/cleaning espresso machine, prepping milkshake and fresh juice station.
  • Stacking tables and chairs, preparing and serving espresso/hot drinks, serving food, cleaning surfaces, preparing food adhering to food health and safety regulations, washing dishes, and sweeping and mopping floors.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Shop Assistant

IGA express
01.2022 - 02.2023
  • Serving and assisting customers using Lottery West system and POS system.
  • Stocking freezer, fruit and veg and general grocery.
  • operating rotisserie machine and cleaning the machine adhering to food health and safety regulations.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Completed daily tasks accurately and on-time to support shop needs.

Education

High School -

Narrogin Senior High School
Narrogin, WA
01.2022

RSA -

Eot.edu.au
01.2022

Skills

  • Time management
  • Customer service
  • Patience and tolerance
  • Organisation
  • Working under pressure
  • Strong multitasking
  • Highly reliable
  • Team player attitude

Timeline

Bartender/waitress

Penthouse club
01.2025 - Current

Apprentice butcher

Steaks n stuff
07.2024 - 11.2024

Bartender

The Principal
10.2023 - 12.2023

All rounder

Chalk and Cheese Training Café
08.2023 - 12.2023

Counterhand

Steaks n stuff
07.2023 - 07.2024

Kitchen hand

The Palace Hotel
11.2022 - 03.2023

Shop Assistant

IGA express
01.2022 - 02.2023

Waitress

The Palace Hotel
11.2021 - 03.2023

High School -

Narrogin Senior High School

RSA -

Eot.edu.au

Similar Profiles

CREATE PROFILE
Felicity Smith