Summary
Work History
Education
Skills
Timeline
Generic
Felipe Echaiz

Felipe Echaiz

Albion QLD

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with more than 10 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Work History

Restaurant manager

Miss Money Pennys
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Event supervisor

Royal Pines resort
  • Planned large-scale events such as trade shows, conferences and meetings.
  • Organized, coordinated, and deployed [Type] events while focusing on delivering superior customer service.
  • Coordinated schedules and timelines for events.
  • Coordinated florists, photographers, and musicians for events.
  • Managed event logistics and operations.

Restaurant Manager

GPO Grand, Postales Restaurant
  • Creating staff and management roster
  • Recruiting and onboarding new staff and management
  • Creating and delivering training on the food and beverage menu
  • Liaising with suppliers and contractors, managing stocktake and wine list
  • Organizing events and functions within the venue
  • Managing complaints
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.

Event & restaurant Manger

Espacio Riesco
  • Marketing, planning and executing a wide variety of events for the venue
  • Managing different teams in the venue, such as Operations and floor staff
  • Rostering, hiring, training and performance management.
  • Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
  • Cultivated cooperation through regular meetings designed to foster inter-team camaraderie.

Food and Beverage Manager

Huilo Huilo National Park
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Managed bar and wait staff and directed hiring program.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.

Supervisor

Acclaim Hotel
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Co-Manager Events and Banquets

Casa Piedra Convention Centre
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.

Events and Banquets Coordinator

InterContinental Hotel
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Restaurant Supervisor

Marriott Hotel

Floor Supervisor

Pasta & Basta Restaurant

Education

Diploma of Hospitality Management - Hospitality

Bright Collage Australia
Sydney, NSW
01.2022

Food And Safety Supervisor - Hospitslity

Australian Institute of Food And Safety
2020

Certificate 3 in Hospitality. -

Sydney Business and Travel Academy
2017

RSA - Responsible Service of Alcohol NSW. -

2016

Degree - Hospitality Management

Duoc UC
2005

KOE Corporation Institute of English
2002

Skills

  • Full Service Restaurant Background
  • Honed Marketing Skills
  • Hiring and Training
  • Food Service Background
  • Conflict Resolution Techniques

Timeline

Restaurant manager

Miss Money Pennys

Event supervisor

Royal Pines resort

Restaurant Manager

GPO Grand, Postales Restaurant

Event & restaurant Manger

Espacio Riesco

Food and Beverage Manager

Huilo Huilo National Park

Supervisor

Acclaim Hotel

Co-Manager Events and Banquets

Casa Piedra Convention Centre

Events and Banquets Coordinator

InterContinental Hotel

Restaurant Supervisor

Marriott Hotel

Floor Supervisor

Pasta & Basta Restaurant

Diploma of Hospitality Management - Hospitality

Bright Collage Australia

Food And Safety Supervisor - Hospitslity

Australian Institute of Food And Safety

Certificate 3 in Hospitality. -

Sydney Business and Travel Academy

RSA - Responsible Service of Alcohol NSW. -

Degree - Hospitality Management

Duoc UC

KOE Corporation Institute of English

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Felipe Echaiz