Felipe Fank
Surfers Paradise,QLD
Summary
Dynamic professional with a proven track record of success in both athletic and customer service roles. At CrossFit Floripa, fostered a culture of accountability and demonstrated exceptional leadership and interpersonal skills. Excelled in high-pressure environments, showcasing adaptability, mental toughness, and a strong work ethic. Achieved significant client satisfaction and team performance improvements.
Overview
7
7
years of professional experience
Work History
Athlete
Self-employeed
Surfers Paradise, QLD
01.2018 - Current
- Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
- Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
- Balanced academic commitments with athletic pursuits, maintaining a high GPA while excelling in sports activities.
- Demonstrated strong leadership skills as a team captain, motivating teammates and fostering a supportive environment.
CrossFit Trainer
CrossFit Floripa
Florianópolis, Brazil
12.2022 - 09.2024
- Cultivated a culture of accountability and commitment among clients, supporting their long-term success in achieving fitness goals.
- Provided constructive feedback on form and technique during training sessions, enabling clients to maximize performance gains over time.
- Organized special events such as competitions or workshops, enhancing the sense of camaraderie among gym members.
- Educated clients on proper nutrition habits, contributing to their success in reaching personal fitness goals.
- Promoted the benefits of CrossFit through community events, attracting new members to the gym.
- Guided athletes through recovery protocols after intense workouts, reducing injury risk and promoting overall wellbeing.
- Enhanced overall gym atmosphere with a positive attitude, fostering a supportive environment for all members.
Customer Service Representative
Belsinos Fomento Mercantil
Brazil
05.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Level 3 Trainer -
Crossfit
USABachelor - Physical Education
Feevale University
Brazil01.2023
Skills
- Teamwork and Cooperation
- Time Management
- Strong Work Ethic
- Self-discipline
- Competitive
- Mental Toughness
- Focus and Concentration
- Physical Strength
- Personable and friendly
- Adaptability and Resilience
- Sports enthusiast
- Emotional Control
- Problem-solving aptitude
- Risk Management
- Adaptability
- Professionalism
- Interpersonal Skills
- Self Motivation
- Team Collaboration
- Multitasking Abilities
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
CrossFit Trainer
CrossFit Floripa
12.2022 - 09.2024
Customer Service Representative
Belsinos Fomento Mercantil
05.2019 - 06.2021
Athlete
Self-employeed
01.2018 - Current
Level 3 Trainer -
Crossfit
Bachelor - Physical Education
Feevale University