Felipe Andres Gamboa
Melbourne
Summary
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Boardroom Waiter- Barista
Clifford Wallace Agency
02.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized meeting room areas, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple task simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Carried out complete opening, closing and shift change duties to keep client's floor working efficiently and teams ready to meet customer needs.
Costumer Service Coordinator
L'Americano Espresso Bar
04.2021 - 01.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Training Coordinator
Clifford Wallace Agency
11.2019 - 03.2021
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
Boardroom Waiter /Lead Barista
Macquarie Bank
05.2015 - 02.2018
- Utilized strong multitasking skills to manage multiple meeting roooms simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Carried out complete opening, closing and shift change duties to keep client floor working efficiently and teams ready to meet customer needs.
Corporate Barista
KPMG
04.2013 - 03.2015
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized meeting room areas, contributing to a pleasant atmosphere for guests.
- Quickly reset and cleaned up meeting rooms after guest left to enable speedy turnaround and guest flow..
Education
No Degree - Certificate IV in Business Management
Australian Pacific College
Sydney, NSW11-2009
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Responsible Service of Alcohol, RSA VIC
Timeline
Boardroom Waiter- Barista
Clifford Wallace Agency
02.2023 - Current
Costumer Service Coordinator
L'Americano Espresso Bar
04.2021 - 01.2023
Training Coordinator
Clifford Wallace Agency
11.2019 - 03.2021
Boardroom Waiter /Lead Barista
Macquarie Bank
05.2015 - 02.2018
Corporate Barista
KPMG
04.2013 - 03.2015
- Responsible Service of Alcohol, RSA VIC
No Degree - Certificate IV in Business Management
Australian Pacific College
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