FELIPE ARTURO PULIDO DIAZ
Adelaide,SA
Summary
Dedicated and safety-conscious driver with extensive experience behind the wheel since the age of 16, holding full licences for motorcycle, car, and truck in Colombia, and current Car and HR licences in Australia. This trajectory reflects a deep and ongoing commitment to the transport and automotive industry. I have successfully handled long-haul and night-time driving shifts, demonstrating resilience, responsibility, and adaptability under varying road and weather conditions.
My background includes strong knowledge of vehicle operation and basic mechanical troubleshooting, enabling me to detect and address minor issues to prevent delays. With a proven history in customer service and logistics, I bring a high level of efficiency, proactivity, and problem-solving to every role. I take pride in my sense of ownership and reliability, consistently ensuring timely, safe, and professional service. My excellent communication skills and team-oriented mindset allow me to contribute positively to any work environment, making me a dependable asset for HR driving roles across Australia.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Self- employed
Adelaide, SA
10.2023 - Current
- Safely transported passengers to their destinations across metropolitan and regional Adelaide, maintaining a 5-star service rating and strong customer feedback.
- Demonstrated excellent route planning and navigation skills using GPS and local knowledge to optimise travel times and fuel efficiency.
- Maintained a clean, well-functioning vehicle, performing regular checks and addressing minor mechanical issues to ensure safety and reliability.
- Provided friendly and professional customer service, assisting passengers with luggage and special requests, contributing to repeat clients and high satisfaction scores.
- Adapted efficiently to day and night shifts, peak hours, and special event traffic, showcasing flexibility and strong time management skills.
- Ensured compliance with road safety regulations, local laws, and rideshare platform policies.
- Managed own business operations, including income tracking, tax records, and fuel expense reporting.
Courier – Two Tonne Van (Owner Driver)
Self-Employed
Adelaide, SA
10.2023 - Current
- Collected and delivered parcels, pallets, and general freight across metropolitan and regional areas, ensuring timely and accurate drop-offs.
- Operated a 2-tonne commercial van, handling daily logistics tasks including route optimisation, vehicle loading/unloading, and navigation through various delivery zones.
- Conducted proper load restraint practices including strapping, securing, and evenly distributing weight to ensure safe and compliant transport of goods.
- Managed all aspects of vehicle maintenance and compliance, including fuel, tyre wear, servicing, and insurance, as part of owner-driver responsibilities.
- Ensured safe handling of goods, using trolleys, blankets, and other protective equipment to prevent damage during transport.
- Maintained accurate delivery logs, consignment records, and customer signatures using electronic proof of delivery (POD) systems.
- Communicated effectively with dispatch, warehouse staff, and clients to coordinate pickups, resolve delivery issues, and ensure service excellence.
- Demonstrated reliability and strong work ethic by completing high-volume delivery runs under tight timeframes, including early morning and late-night schedules.
- Upheld WHS (Workplace Health and Safety) standards at all times, adhering to road laws and safe driving practices.
Car Sales Consultant
FELIPE PULIDO
COLOMBIA, COLOMBIA
01.2015 - Current
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Met incoming customers at door to guide through showroom and sales lot.
- Answered customer emails and telephone requests for information.
- Brought in above-average sales revenue each month.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Filled out paperwork to register vehicles and complete sales.
- Oversaw customer test drives and demonstrated standard and optional features.
- Supervised car sales team in challenging market.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Accomplished yearly quotes for gross sales of new and used vehicles.
- Sold trade-ins and located desirable purchases and vehicle auctions.
- Followed up with customers to build long-term relationships and successful referrals.
- Managed sales negotiations and financing options.
- Explained differences between models to clients, comparing and discussing capabilities and features.
Car Detailer
KIA
Melbourne, VICTORIA
12.2022 - 03.2023
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Washed wide range of vehicles each day.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Removed minor flaws in refinish using sanding and buffing.
- Served clients with on-site detailing services at businesses and homes.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
DRIVER
HERTZ / AVIS / BUDGET / ENTERPRISE
MIAMI, FLORIDA USA
07.2021 - 06.2022
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
SERVICE OPERATOR
HERTZ / AVIS
ORLANDO / FLORIDA, EEUU
07.2021 - 01.2022
- Maintained site safety through attention to detail and minimizing of hazards.
- Managed pre- and post-work site clean-up.
- Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
- Kept crew members on task at diverse sites and prepared schedules to carry out accurate work at required times.
- Documented and reported on services rendered and labor hours.
Oil Change Technician
PITS OIL
MIAMI, FLORIDA USA
06.2021 - 01.2022
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Installed new systems, replacement parts and components to maintain proper operation.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Rotated tires and checked brakes on vehicles.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Completed system diagnostics and full automotive troubleshooting and testing.
- Proposed repairs, maintenance and upgrade services to customers per upsell guidelines.
- Examined vehicles to estimate repair costs and obtained customers' approval to perform repairs.
- Changed oil, transmission fluid and filters in vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Performed automotive preventive maintenance and inspected tires.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Documented technical and system work performed for each vehicle on repair order.
- Installed batteries, shock absorbers and exhaust systems.
Sales Consultant
DERCO SUZUKI
COLOMBIA, CUNDINAMARCA
01.2011 - 02.2015
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Priced out products for customers and drew up sales paperwork.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Handled credit and debit card payment processing to complete purchasing experience.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Bachelor of Science - LAW-RIGTHS
UNIVERSIDAD SANTO TOMAS
COLOMBIA08.2018
Skills
- People Skills
- Computer Skills
- Customer Service
- Active Listening
- Fluent in Spanish
- Microsoft Office
- Problem Resolution
- Supervision & Leadership
- Team Building
- Team Management
- Conflict Resolution
- Planning & Organizing
- Flexible Schedule
- Organizational Skills
- Maintenance & Repair
- Critical Thinking
- Friendly, Positive Attitude
- Training & Development
- Good Work Ethic
- Reliable & Trustworthy
- Safe Driving Techniques
- Punctual and Reliable
- Route Management
- Problem-Solving
- Passenger Support
- Friendly and Outgoing
- Clean Driving Record
- Time Management
- Confidentiality Understanding
- Driving and Transportation
- Navigational Systems and GPS
- Verbal and Written Communication
- Route Determination
- Vehicle Maintenance
- Calm Under Pressure
- Passenger Assistance
- Valid Driver's License
- Traffic Law Observation
- Vehicles Expertise
- Maintenance and Repair
- Safety Protocols
- Spanish and English Fluency
- Vehicle Inspection
- Route navigation
- Safe driving
- Logistics coordination
- Safety protocols
- Problem-solving
- Service optimization
- Clean driving record
- Traffic law knowledge
- Vehicle inspection
- Route planning
- Fuel efficiency
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Rideshare Driver
Self- employed
10.2023 - Current
Courier – Two Tonne Van (Owner Driver)
Self-Employed
10.2023 - Current
Car Detailer
KIA
12.2022 - 03.2023
DRIVER
HERTZ / AVIS / BUDGET / ENTERPRISE
07.2021 - 06.2022
SERVICE OPERATOR
HERTZ / AVIS
07.2021 - 01.2022
Oil Change Technician
PITS OIL
06.2021 - 01.2022
Car Sales Consultant
FELIPE PULIDO
01.2015 - Current
Sales Consultant
DERCO SUZUKI
01.2011 - 02.2015
Bachelor of Science - LAW-RIGTHS
UNIVERSIDAD SANTO TOMAS
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