Felisa Lai

With art curatorship degree, I able to create an immerse merchandise display to engage customers and achieving sales by providing easy navigate sales floor. The experience working in diverse environment like gallery and theatre enhance my interest in customers service. Starting working in UNIQLO, I am able to utilize my specialities to improve the sales floor display. The customer service and the value that company wants to achieve also motivate me to look for higher career progression in this area. With the opportunity to take the leadership, I become a dynamic leader with a proven track record at UNIQLO, excelling in customer service management and store operations. Skilled in inventory management and employee training, I significantly enhanced customer satisfaction and store performance. My adept problem-solving and team leadership abilities fostered a positive work environment, driving sales growth and operational efficiency.