Felisita Feiloakitau

Work History

Lifeline

Brisbane, Qld

02.1994 - 11.2024

Maintained a professional attitude while providing excellent customer service.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Greeted customers, identified their needs and provided assistance with product selection.
Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.

Telstra

Brisbane, Queesland

08.2012 - 02.2014

Maintained high levels of professionalism while interacting with customers via phone or email.
Updated customer accounts, addresses and contact information within call management databases.
Navigated through computer systems to review information and respond appropriately to callers.
Maintained strong call control and quickly worked through scripts to address problems.
Engaged actively with callers, confirming or clarifying information and diffusing anger.
Performed outbound calling campaigns to promote new products or services.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

S and M partners

Brisbane, Qld

03.2005 - 01.2012

Inspected finished products for quality assurance purposes.
Monitored thread tension to ensure proper stitch formation in accordance with product specifications.
Tested completed garments for defects in seams, buttons, before packaging them for delivery.
Threaded needles manually or by using automatic threaders.
Aligned material under the presser foot of the machine and guided it through the machine while operating the pedal or lever that activated the needle.
Set up and operated industrial sewing machines to join, reinforce, or decorate materials with stitches.
Threaded sewing machines and changed needles while maintaining optimal safety procedures to prevent accidents and delays.
Promoted maximum efficiency by keeping work spaces clean and well-organized.
Checked fabric for markings and pins to sew together correctly.
Matched cloth pieces in correct sequences prior to sewing and verified correct dye lots and patterns.
Aligned items under needles using machine guides, clamps and templates.

Executive Chef(Chefs & Cooks Emporium)

South Brisbane, Qld

11.1996 - 08.2003

Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided assistance with product selection.
Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Assisted customers with returns, exchanges and refunds.
Answered incoming telephone calls to provide store, products and services information.
Maintained cleanliness of the sales floor area at all times.
Accepted and completed cash, check and credit card payments.
Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Sold various products by explaining unique features and educating customers on proper application or usage.
Greeted customers to determine wants or needs.
Cleaned shelves, counters and tables to maintain organized store.
Bagged or packaged purchases and wrapped gifts.
Watched for and recognized security risks and thefts to prevent or handle situations.