Felix Holmes-Story
Darlington
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
3
3
years of professional experience
Work History
Production Manager
GB Galvanizing
01.2018 - 08.2018
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed multiple projects concurrently, ensuring timely completion.
Customer Service Representative
Sainsburys
07.2017 - 10.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy.
- Developed rapport with customers through active listening skills.
Customer Service Representative
Officeworks Rockhampton
12.2015 - 06.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Masters of Global Health - Public And Global Health
The University of Sydney
Camperdown, NSW12.2024
Bachelor of Science - Majoring in Chemistry And Physiology
The University of Sydney
Camperdown07.2023
High School Diploma -
The Rockhampton Grammar School
Rockhampton12.2016
Skills
- Quality Assurance
- Team Development
- Quality Control
- Safety Management
- Inventory Coordination
- Quality Inspection
Timeline
Production Manager
GB Galvanizing
01.2018 - 08.2018
Customer Service Representative
Sainsburys
07.2017 - 10.2017
Customer Service Representative
Officeworks Rockhampton
12.2015 - 06.2017
Masters of Global Health - Public And Global Health
The University of Sydney
Bachelor of Science - Majoring in Chemistry And Physiology
The University of Sydney
High School Diploma -
The Rockhampton Grammar School
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