FELIX LOZADA
Ashwood,VIC
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
14
14
years of professional experience
Work History
Technology Service Technician
Bunnings Group
02.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Setup new stores and collaborate on stores refit and upgrades.
- Helped streamline repair processes and update procedures for support action consistency.
Hardware Support Technician
Bunnings Group
07.2021 - 02.2022
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
Bar Supervisor
General Assembly
07.2019 - 12.2021
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Senior Desktop Support Technician
Centre Com
06.2020 - 06.2021
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Setup, installed and configured computers in various business locations to support operations and reporting.
Head Bartender
Captain Baxter / Republica
07.2018 - 07.2019
- Poured and prepared mixed drinks for over 250 customers daily and created new libations drawing in clientele.
- Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
- Followed alcohol awareness procedures for prevention of intoxicated guests.
- Decreased waste by creating and following strict recipes and measurements for drinks.
- Kept bar presentable and well-stocked to meet all customer needs.
Cafe Assistant
Common Grounds Coffee Shop
12.2016 - 06.2018
- Promoted new products and price changes by creating and updating signage.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Notified management of product and supply shortages to reduce disruption in availability.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Desktop Support
Freelance
01.2011 - 01.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Activated accounts for clients interested in new services.
- Performed tests of functionality, security and performance of different workstations and devices.
- Configured hardware, devices and software to set up work stations for employees.
- Resolved issues with systems, hardware and telephones quickly and accurately.
Bank Clerk
Banesco Bank
01.2012 - 01.2014
- Educated customers on use of banking website and mobile apps.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Bachelor - Systems Engineering
National Experimental University Romulo Gallegos
Diploma - I.T Networking
Victorian Institute of Technology
Skills
- Complaint Management
- Team supervisor
- Staff education and training
- Software Diagnosis
- Hardware And Software Installation
- Technical Support
- System Configuration
Timeline
Technology Service Technician
Bunnings Group
02.2022 - Current
Hardware Support Technician
Bunnings Group
07.2021 - 02.2022
Senior Desktop Support Technician
Centre Com
06.2020 - 06.2021
Bar Supervisor
General Assembly
07.2019 - 12.2021
Head Bartender
Captain Baxter / Republica
07.2018 - 07.2019
Cafe Assistant
Common Grounds Coffee Shop
12.2016 - 06.2018
Bank Clerk
Banesco Bank
01.2012 - 01.2014
Desktop Support
Freelance
01.2011 - 01.2016
Diploma - I.T Networking
Victorian Institute of Technology
Bachelor - Systems Engineering
National Experimental University Romulo Gallegos
Similar Profiles
Abdur Rahman IqbalAbdur Rahman Iqbal
Service Desk Engineer at Bunnings GroupService Desk Engineer at Bunnings Group
Kelly SimmonsKelly Simmons
Team Member at Bunnings GroupTeam Member at Bunnings Group
Gregory SantuccioneGregory Santuccione
Assistant Store Manager / Operations Manager at Bunnings GroupAssistant Store Manager / Operations Manager at Bunnings Group