Felix Mackenzie
Heidelberg Heights,VIC
Summary
Dynamic Customer Development Manager with proven expertise in customer relationship management, market analysis, and promotional campaigns. Committed to enhancing customer loyalty and driving growth in the automotive sector.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Development Manager
GPC Asia Pacific (Repco)
Preston/Richmond, VIC
10.2020 - Current
- Developed strong relationships with key customers to enhance loyalty and engagement.
- Analyzed market trends to identify growth opportunities within the automotive sector.
- Managed promotional campaigns to increase brand visibility and product awareness.
- Coordinated with sales teams to align strategies and improve customer outreach efforts.
- Managed budget allocated for customer development initiatives.
- Participated in industry trade shows, conventions and exhibitions in order to strengthen brand presence.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Used Truck Sales
Scania PTY LTD
Melbourne, VIC
05.2019 - 08.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Armidale High School
Armidale, NSW12-2010
Skills
- Customer relationship management
- Market analysis
- Promotional campaigns
- Budget management
- Sales coordination
- Trade show participation
- Cross-team collaboration
- Interpersonal communication
- Industry expertise
- Customer satisfaction management
- Analytical problem solver
- Consultative selling techniques
- Teamwork
- Excellent communication
- Product knowledge
- Relationship building
Certification
Heavy rigid truck license.
Timeline
Customer Development Manager
GPC Asia Pacific (Repco)
10.2020 - Current
Used Truck Sales
Scania PTY LTD
05.2019 - 08.2020
High School Diploma -
Armidale High School