Felix McCann
Lindisfarne,TAS
Summary
Results-driven professional with a strong background in customer service and sales. Consistently exceeded sales goals while enhancing operational efficiency through effective team collaboration and training initiatives. Strong communicator skilled at building relationships and ensuring compliance in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Traffic Controller
Programmed - Altus Group
Hobart
2025.03 - Current
- Managed traffic flow and ensured safety compliance for efficient operations.
- Implemented safety protocols and conducted site inspections to ensure compliance and minimize risks.
- Coordinated with team members to streamline workflow and improve operational efficiency.
- Trained new staff on operational procedures and safety standards.
- Engaged with stakeholders to provide timely updates and address concerns.
Promotional Staff - Team Leader
AMS Promotions
2022.12 - Current
- Led promotional staff to execute marketing campaigns, significantly enhancing brand visibility.
- Developed training programs that improved team knowledge and performance, boosting customer engagement.
- Analyzed promotional strategies and adjusted tactics to maximize engagement and drive sales.
- Managed cash handling and POS operations, maintaining accuracy and compliance.
MERCHANDISER/CUSTOMER ASSISTANT
Dan Murphy's
Hobart
2022.10 - 2026.01
- Engaged customers with product offerings, promotions, and membership benefits to drive sales.
- Displayed merchandise effectively to attract customer interest.
- Monitored stock levels to ensure consistent inventory accuracy.
- Processed cash transactions accurately, ensuring seamless customer experience.
MEMBERSHIP SERVICES REPRESENTATIVE
Zap Fitness
Hobart
2023.01 - 2023.08
- Surpassed sales targets by double, driving substantial sales growth in Howrah club.
- Generated new leads by converting referrals into increased sales opportunities.
- Built relationships and fostered a positive culture within the club and community.
- Managed daily operations of a busy environment, ensuring compliance with health and safety regulations.
- Performed cleaning, maintenance, and upkeep of building facilities and fitness equipment to maintain standards.
DELIVERY EXPERT/TEAM MEMBER
Domino's
Hobart
2022.03 - 2022.09
- Delivered orders efficiently, optimizing time management and service quality.
- Supervised shifts and coordinated team to ensure smooth operations and adherence to store policies.
- Managed cash transactions through POS and EFTPOS systems.
- Assisted in-store team with cleaning, order preparation, and customer service.
- Supported management during store opening and closing procedures.
Customer Care Representative (Christmas Casual)
MyState Bank
Hobart
2021.10 - 2021.12
- Delivered exceptional customer service to enhance customer satisfaction.
- Responded to queries and resolved complaints to improve customer experience.
- Managed time efficiently to reduce customer wait times and enhance service delivery.
- Adhered to MyState's policies and procedures to ensure compliance and mitigate risks.
CASUAL TEAM MEMBER
Hill Street Grocer
Hobart
2021.08 - 2021.10
- Provided customer service and product advice for Hill Street offerings.
- Handled cash transactions accurately at POS and EFTPOS systems.
- Assisted staff and customers in resolving all store queries.
- Prepared and handled food items according to health and safety standards.
- Replenishing stock and cleaning the store.
- Assisting management in supervision of staff.
LEAD GENERATOR CHRISTMAS CASUAL
Smart Energy
Hobart
2020.11 - 2020.12
- Generated leads by efficiently canvassing neighborhoods door-to-door.
- Cultivated customer relationships to enhance trust and encourage referrals.
- Assessed consumer requirements to ensure alignment with lead opportunities.
- Negotiating sales to clear sales targets.
VOLUNTEER
Landcare
Hobart
2017.03 - 2020.11
- Executed tree planting, managed stock, and rotated native seedlings to promote healthy growth.
- Performed ground maintenance and land care, ensuring proper waste removal and disposal.
- Collaborated with colleagues to streamline task completion and enhance overall efficiency.
Education
Certificate 3 of Business - Business
TasTafe
Hobart, TAS2026-01
Plan and prepare for work readiness -
Max Solutions
AKO2024-11
Tasmanian Certificate of Education (TCE) - Year 12 Certificate
Guilford Young College
Hobart, Tas2020-11
Skills
- Traffic flow analysis
- Radio communication
- Cash handling
- POS & EFTPOS
- Time management
- Organizational skills
- Leadership
- Sense of initiative
- Clear communicator
- Team player
- Quick learner
- Customer service
Certification
- White Card - (General Construction Induction Card), Express Online Training
- RSA (Responsible Service of Alcohol)
- Provide First Aid, CBD College
- HLTAID010 - Provide Basic Emergency Life support, CBD College
- HLTAID009 Provide Cardiopulmonary Resuscitation, CBD College
- RIIWHS205E Control Traffic with stop slow bat, OnRoad - OffRoad Training
- RIIWHS302E Implement Traffic Management Plans, OnRoad - OffRoad Training
Timeline
Traffic Controller
Programmed - Altus Group
2025.03 - Current
MEMBERSHIP SERVICES REPRESENTATIVE
Zap Fitness
2023.01 - 2023.08
Promotional Staff - Team Leader
AMS Promotions
2022.12 - Current
MERCHANDISER/CUSTOMER ASSISTANT
Dan Murphy's
2022.10 - 2026.01
DELIVERY EXPERT/TEAM MEMBER
Domino's
2022.03 - 2022.09
Customer Care Representative (Christmas Casual)
MyState Bank
2021.10 - 2021.12
CASUAL TEAM MEMBER
Hill Street Grocer
2021.08 - 2021.10
LEAD GENERATOR CHRISTMAS CASUAL
Smart Energy
2020.11 - 2020.12
VOLUNTEER
Landcare
2017.03 - 2020.11
Certificate 3 of Business - Business
TasTafe
Plan and prepare for work readiness -
Max Solutions
Tasmanian Certificate of Education (TCE) - Year 12 Certificate
Guilford Young College