Felix Mutale
13 Boronia Ave Cranbourne,VIC
Overview
14
14
years of professional experience
Work History
English Tutor
Engoo
01.2019 - Current
Correspondence/ Customer Service Agent
Assurant Solutions
09.2013 - 09.2018
- Worked as a correspondence and customer service agent
- Mainly responding to letters and making calls where necessary about homeowner's Insurance for Citimortgage, Citicorp and citifinancial
- Researched different situations about homeowner's insurance and got back to clients in a required period of time
- Escalated situations that were outside of my job description to the appropriate departments
Customer Service Representative
LTD
03.2010 - 08.2013
- Worked in the billing department handling a total of approximately 80 calls on some days
- Explaining bills to customers, making adjustments and giving refunds where appropriate
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA - Business Adminstration
Pima Community College
Tucson AZ, USA10.2003
Skills
- Excel
- power point
- word
- Outlook
- Able to work effectively under pressure
- Ability to multi task
- Ability to concentrate for a long period of time
- ability to work effectively under pressure
Timeline
English Tutor
Engoo
01.2019 - Current
Correspondence/ Customer Service Agent
Assurant Solutions
09.2013 - 09.2018
Customer Service Representative
LTD
03.2010 - 08.2013
BBA - Business Adminstration
Pima Community College