Overview

Work History

Education

Skills

Timeline

Felix Mutale

13 Boronia Ave Cranbourne,VIC

Overview

14

14

years of professional experience

Work History

English Tutor

Engoo

01.2019 - Current

Correspondence/ Customer Service Agent

Assurant Solutions

09.2013 - 09.2018

Worked as a correspondence and customer service agent
Mainly responding to letters and making calls where necessary about homeowner's Insurance for Citimortgage, Citicorp and citifinancial
Researched different situations about homeowner's insurance and got back to clients in a required period of time
Escalated situations that were outside of my job description to the appropriate departments

Customer Service Representative

LTD

03.2010 - 08.2013

Worked in the billing department handling a total of approximately 80 calls on some days
Explaining bills to customers, making adjustments and giving refunds where appropriate
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

BBA - Business Adminstration

Pima Community College

Tucson AZ, USA

10.2003

Skills

Excel
power point
word
Outlook

Able to work effectively under pressure
Ability to multi task
Ability to concentrate for a long period of time
ability to work effectively under pressure

Timeline

English Tutor

Engoo

01.2019 - Current

Correspondence/ Customer Service Agent

Assurant Solutions

09.2013 - 09.2018

Customer Service Representative

LTD

03.2010 - 08.2013

BBA - Business Adminstration

Pima Community College