Felix Ndayizeye
Perth,WA
Summary
I am a young hard working adult who is keen to try new things.
I love doing sports and music they are my hobbies, Things i do in my own time
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Retraunt Manager
Cannington, WA
09.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Cecill Andrews College
Perth, WASkills
International sales support
Timeline
Customer Service Representative
Retraunt Manager
09.2023 - 06.2024
Cecill Andrews College