Felix Ndayizeye

Customer Service Representative

Retraunt Manager

Cannington, WA

09.2023 - 06.2024

Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Similar Profiles

Ricardo GonzalezRicardo Gonzalez

Account Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account ManagerAccount Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager