FELIX NGUYEN
University Student
Forest Lake,QLD
Summary
Dynamic and friendly professional with a proven track record in beverage preparation and customer service excellence, honed at Jasmine Cafe and Gotcha. Fluent in Vietnamese and skilled in espresso machine operation, I excel in creating personalized experiences, boosting sales through up-selling, and efficiently resolving complaints to enhance customer loyalty.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Jasmine Cafe
01.2023 - 10.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Boba Barista
Gotcha
03.2021 - 10.2022
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
FOH Team Member
Vietlicious Restaurant
02.2021 - 12.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Bachelor of Science - Data Science
Queensland University of Technology
Brisbane, QLD 04.2001 -
Skills
Beverage Preparation
Timeline
Barista
Jasmine Cafe
01.2023 - 10.2024
Boba Barista
Gotcha
03.2021 - 10.2022
FOH Team Member
Vietlicious Restaurant
02.2021 - 12.2021
Bachelor of Science - Data Science
Queensland University of Technology
04.2001 -
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