Olivia Sanchez
Brisbane,QLD
Summary
As a highly organised and motivated individual, I am eager to apply my skills and experience to provide outstanding service to clients in a ... role. I have proficient skills in computer work, strong communication skills and the ability to work well under pressure. With over 5 years of customer experience I am excited to learn new skills and take on challenges while growing in the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Australian Taxation Office (Probe)
2023.05 - 2023.12
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Maintained high call quality standards by adhering to company guidelines and protocols while handling approximately 60 calls per day.
- Continuously expanded product knowledge through training sessions and self-directed learning efforts.
- Responsible for overseeing and processing large financial transactions in an professional setting.
Customer Service Representative
Woolworths Group
2022.09 - 2023.05
- Provided excellent customer service by greeting customers and ensuring all customer needs are met.
- Trained new team members on procedures, customer service and sales techniques.
Crew Member
McDonald's
2019.02 - 2022.07
- Prepared an average of 150 orders per shift while prioritising teamwork and communication to ensure smooth running of orders.
- Used time management and efficient cleaning methods to meet deadlines.
Skills
- Customer Service
- Office and computer applications
- Willingness to learn
- Communication skills
- Time management
- Multitasking
Certification
- Drivers License
- Cert III in Business
- Certificate II in skills for work and vocational pathways
Timeline
Customer Solutions Specialist
Australian Taxation Office (Probe)
2023.05 - 2023.12
Customer Service Representative
Woolworths Group
2022.09 - 2023.05
Crew Member
McDonald's
2019.02 - 2022.07