Felix Tiller
Sydney,NSW
Summary
Porter with 3 years of experience working in the hospitality industry at two five star hotels, seeking to contribute proven hospitality talents, excellent communication skills and passionate customer service attitude to any challenging environment.
Overview
8
8
years of professional experience
Work History
Concierge/Bell Captain
Hyatt Regency Sydney
Sydney, NSW
05.2021 - Current
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Exceeded goals through effective task prioritization and great work ethic.
Porter/Bell Captain
Sofitel Sydney Darling Harbour
Sydney, NSW
03.2020 - Current
- My position means I am the face of the hotel.
- I am one of the first people that guests will see when they arrive, and one of the last when they check out, I am responsible for creating a superb experience overall and assisting them in anyway possible.
- I am responsible for making guests feel welcomed and comfortable whilst also projecting a luxury experience for them to enjoy.
- One of my major strengths is my ability to tailor my conversation to optimize the guests experience and build a relationship with them.
- As bell captain I was responsible for running the porter team, ensuring that there was a seamless flow of work.
Music Tutor
Rozelle Public School
Sydney, NSW
02.2019 - 07.2021
- Planned and prepared individual music lessons to support student needs.
- Arranged performance recitals and concerts to allow students to showcase musical talents.
- Motivated students to practice music by offering positive reinforcement and encouraging progress.
- Assessed student readiness to join band or ensemble and submitted recommendations.
- Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music.
- Created encouraging, fun and focused lesson atmosphere.
Tennis Coach
Birchgrove Tennis Club
Sydney, NSW
02.2018 - 01.2021
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Developed videotapes and reviews of players to drive performance improvements.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Explained and demonstrated basic tennis techniques to team members.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
- Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
Education
Bachelor of Arts - Advertising
University of Notre Dame Australia
Sydney, NSWHigh School Diploma -
Sydney Secondary College - Blackwattle Bay Campus
Glebe, NSW10.2019
Skills
- Problem-Solving
- Leadership
- Customer Service
- Team building
- Time Management
- Dependable and Responsible
- Interpersonal Communication
- Conflict Resolution
- Organization and Time Management
- Active Listening
- Strong work Ethic
- Flexible and Adaptable
Timeline
Concierge/Bell Captain
Hyatt Regency Sydney
05.2021 - Current
Porter/Bell Captain
Sofitel Sydney Darling Harbour
03.2020 - Current
Music Tutor
Rozelle Public School
02.2019 - 07.2021
Tennis Coach
Birchgrove Tennis Club
02.2018 - 01.2021
Bachelor of Arts - Advertising
University of Notre Dame Australia
High School Diploma -
Sydney Secondary College - Blackwattle Bay Campus
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