Felix Yu
Wantirna South
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Sales Associate
Hermes
10.2022 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with clients to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Handling fine jewellery and exceptional items
- Built a loyal client base
- Extensive product knowledge
- Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
- Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Tommy Hilfiger
03.2022 - 11.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
Supervisor
KFL
01.2021 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
Cafe Worker
Jamaica Blue
11.2017 - 11.2020
- Produced food and drink products adhering to company quality and quantity standards
- Trained new cafe workers in sales, customer service and safety
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Education
Bachelor of Arts - Film, Tv & Animation
Deakin University
Melbourne 10.2024
Diploma - Film, TV & Animation
Deakin College
Melbourne, VIC07.2022
High School Diploma -
St. Joseph's College
Ferntree Gully, VIC10.2020
Skills
- Customer Service
- Employee Training
- Creative Thinking
- Merchandising and Display
- Reliable and Responsible
- Shelving and Storage
- Merchandising Knowledge
- Exceptional Customer Service
- Excellent people skills
- Upselling
- Teamwork and Collaboration
- Problem-solving skills
Languages
English
Mandarin
Cantonese
Timeline
Sales Associate
Hermes
10.2022 - Current
Sales Associate
Tommy Hilfiger
03.2022 - 11.2022
Supervisor
KFL
01.2021 - 05.2022
Cafe Worker
Jamaica Blue
11.2017 - 11.2020
Bachelor of Arts - Film, Tv & Animation
Deakin University
Diploma - Film, TV & Animation
Deakin College
High School Diploma -
St. Joseph's College
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