Felizitas Senfft von Pilsach
Roseville Chase,NSW
Summary
Proactive, positive, meticulous and multi-tasking sales professional with 15 years of experience in the hospitality & serviced apartment industry.
4.5 Years of global mobility experience as a relocation consultant.
Customer & detail oriented as well as a big team player, gives Felizitas the ability to handle multiple projects, manage multiple priorities and generate optimal satisfaction levels among internal and external stakeholders while building profits, client generation as well as strong relationships on all levels.
Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Head of Sales
Nest Temporary AG
02.2015 - 07.2023
- Joined Nest in February 2015 as Account Manager, promoted to Head of Sales in June 2022
- Development of new customer segments, new services, and retention of local/international clients
- Co-development and implementation of new customer-oriented software (Agency / first software on the market for sourcing temporary housing in Switzerland) & development of back-end system to simplify accounting and contracting processes related to Agency. A
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients. (e.g. EURA)
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Implemented effective CRM (Salesforce) tools to track leads, maintain accurate customer data, and optimize the sales process.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
Senior Re-location Consultant
Cartus Relocation
04.2010 - 12.2014
- Joined Cartus in April 2010 as Consultant, promoted to Senior Consultant in June 2012
- Leading Zurich-based team: Overall customer portfolio responsible, Account Management of international clients, Supervision and coaching of team members, Financial accountability of Zurich unit and reporting to Headquarters in the UK and the US
- Enhanced customer satisfaction by providing personalized support and guidance throughout the entire relocation process.
- Developed tailored relocation plans for each client after conducting thorough needs assessments to address individual requirements.
- Managed a diverse portfolio of corporate accounts, ensuring timely service delivery and maintaining strong relationships.
- Established trust with clients by demonstrating exceptional knowledge of local markets, housing trends, and available resources.
- Resolved complex relocation challenges swiftly by utilizing problem-solving skills and leveraging expertise in local regulations.
- Increased efficiency in the relocation process by streamlining administrative tasks such as invoice processing and documentation management.
- Maintained a high client retention rate through consistent follow-up activities and excellent after-sales support services.
- Achieved significant time savings for clients by efficiently handling property searches, school enrollments, and utility connections during relocations.
- Built a strong professional network with key industry stakeholders including landlords, brokers, transportation providers, and government authorities to facilitate faster relocations for clients.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback for professional growth.
- Advised clients on best practices related to taxation, insurance, and other financial aspects of the relocation process.
Sales Manager
Zurich Marriott Hotel
08.2007 - 03.2010
- Joined the Zurich Marriott Hotel in August 2007 as Sales Representative, promoted to Sales Manager in February 2009
- Responsible for market analyses and development of new customer segments: Identification, selection, retention of local and international customers for DACH, Bene & UK
- Monthly evaluation of segment-specific financials, product development and competitor analyses
- Preparation and execution of hotel representations at fairs and sales calls
- Self-directed acquisition and negotiating with corporate customers e.g., BASF, Syngenta and Amgen
- Planning/Coordination of sales/cold calls, and Telemarketing activities
- Manager on duty on weekends - overall responsibility of hotel
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
Group Desk Coordinator
Marriott Holding AG
04.2005 - 07.2007
- Joined the Global Sales office at Marriott in April 2005 and joined the Zurich Marriott Hotel in 2007
- Administrative sales support of Regional Sales Managers
- Substitutionary sales support supervisor for global booking requests for events and group bookings
- Customer reception and acquisition at fairs
Assistant to Banqueting Manager & Sales
Käfer & Roland Kuffler GmbH
04.2004 - 04.2005
- Organization and administration of banquets, events, and catering
- Coordinated with catering staff to deliver food services for special events and functions.
- Met with clients to outline desired goals and prepared quotes for overall catering costs
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Assisted Catering Manager in preparing proposals for potential clients, showcasing our capabilities as well as relevant industry trends.
- Increased revenue by upselling additional services and products during the planning process with clients.
Education
Certificate of Real Estate Mngmt Support - Real Estate
WISS - School of Economics, Real Estate
Zurich, Switzerland 10.2022
Bachelor of International Hospitality Management - Hospitality Administration And Management
Ecole Hoteliere De Lausanne
Lausanne, Switzerland 12.2003
Graduation, Matura Diploma - Highschool
Lyceum Alpinum Zuoz
Zuoz, Switzerland 07.1999
Skills
Communicator & Negotiator
- Strong verbal and written communication & negotiation skills
- Active listener to understand customer needs
- Understanding of customer objections and the skill to overcome them
Networker & Team player
- Empathy and the ability to connect with customers & colleagues
Adaptor
- Flexibility in adapting to changing market conditions or company conditions
- Ability to adjust sales strategies based on customer feedback
Problem-Solver
- Analytical skills to identify customer needs and provide solutions
- Quick thinking to address unexpected issues during the sales process
- Flexibility in adapting to changing market conditions or company conditions
- Ability to adjust sales strategies based on customer feedback
Problem-Solver
- Analytical skills to identify customer needs and provide solutions
- Quick thinking to address unexpected issues during the sales process
Personal Information
- Citizenship: Swiss / German
- Date of Birth: 02/22/80
Hobbies
Skiing, swimming, going to the movies, socializing and spending my time with family & friends.
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Head of Sales
Nest Temporary AG
02.2015 - 07.2023
Senior Re-location Consultant
Cartus Relocation
04.2010 - 12.2014
Sales Manager
Zurich Marriott Hotel
08.2007 - 03.2010
Group Desk Coordinator
Marriott Holding AG
04.2005 - 07.2007
Assistant to Banqueting Manager & Sales
Käfer & Roland Kuffler GmbH
04.2004 - 04.2005
Certificate of Real Estate Mngmt Support - Real Estate
WISS - School of Economics, Real Estate
Bachelor of International Hospitality Management - Hospitality Administration And Management
Ecole Hoteliere De Lausanne
Graduation, Matura Diploma - Highschool
Lyceum Alpinum Zuoz
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