Fellicia Wijaya
Canterbury
Summary
Proven team player with a track record of enhancing customer satisfaction at Tilt Forestville by efficiently managing tasks and resolving concerns. Demonstrates exceptional time management and a friendly demeanor, contributing to a positive work environment and repeat business. Skilled in maintaining high hygiene standards, showcasing attention to detail and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Barista
Batch Espresso Barangaroo
NSW
03.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista Supervisor
Tilt Forestville
NSW
02.2019 - 10.2021
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
Food and Beverages Attendant
Hotel
The Tea Room Level 3 Qvb
02.2017 - 06.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Advanced Diploma - Hospitality Management
Tafe
Ultimo, NSW06.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Languages
English
Professional Working
Indonesian
Native or Bilingual
Timeline
Barista
Batch Espresso Barangaroo
03.2022 - Current
Barista Supervisor
Tilt Forestville
02.2019 - 10.2021
Food and Beverages Attendant
Hotel
02.2017 - 06.2020
Advanced Diploma - Hospitality Management
Tafe